Position: Client Support & Service Coordinator
Location : Joliet, IL, USA
Company: Volunteers of America of Illinois
Job Description/Overview:
The Client Support & Service Coordinator is responsible for providing client-centered and family-focused services to individuals or families. This includes outreach, case management, and connecting clients with community services. The role involves advocating for client needs, monitoring service delivery, and maintaining accurate documentation.
Key Responsibilities:
Conduct case management services and develop service plans for clients.
Educate clients on available services and application procedures.
Liaise between clients, service providers, and community agencies.
Monitor the delivery of services to ensure they are effective and timely.
Advocate for clients and negotiate for additional services when needed.
Maintain accurate records and data entry using ServicePoint and HMIS databases.
Uphold the mission and values of Volunteers of America of Illinois.
Qualifications:
Bachelor’s degree in a related human services field.
Experience in service management and community resource coordination.
Strong communication, problem-solving, and organizational skills.
Proficiency in Microsoft Office tools.
Experience:
Demonstrated experience in the helping/service field.
Proven success in leveraging community resources effectively.
Skills:
Excellent relationship-building and advocacy skills.
Ability to operate in a professional office and community settings.
Capable of handling sensitive client situations with empathy.
How to Apply:
Link.
Additional Information:
Non-exempt position reporting to the Program Director or Property Manager.
Salary range: $22.20 – $26.64 per hour.
Equal Opportunity Employer with accommodations for qualified individuals with disabilities.
Who can Apply:
Applicants meeting the qualifications with experience in human services are encouraged to apply.
Job link
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