Company: Jet2.com and Jet2holidays
Location: Bristol Airport
Salary: £13.45 per hour (+ £3.36 shift allowance for unsociable hours)
Job Type: Permanent (Seasonal)
Hours: 20 or 30 hours per week
About the Role
Join Jet2.com as a Passenger Service Agent at Bristol Airport and be the friendly face of our airline, ensuring a smooth and enjoyable experience for our customers. As part of our Ground Operations Team, you’ll play a vital role in delivering outstanding customer service while ensuring our flights run safely and efficiently.
Key Responsibilities
- Provide a warm and welcoming experience for customers at the airport.
- Assist with check-in, boarding, and managing travel documents.
- Help customers at self-service kiosks and issue boarding passes.
- Ensure on-time departures by efficiently boarding flights.
- Support customers during disruptions or delays, offering proactive problem-solving.
- Follow all safety and security procedures to maintain a secure environment.
Benefits
We value our Passenger Service Agents and offer a comprehensive benefits package, including:
- Hourly Pay: £13.45 per hour, plus an additional £3.36 per hour for unsociable hours worked between 11:00 pm – 04:59 am.
- Holidays: 34 days annual holiday entitlement (pro-rata for part-time).
- Free Parking: Complimentary car parking at the airport.
- Break Amenities: Rest areas and free refreshments during your shift.
- Training & Uniform: Paid training and our signature Red uniform.
- Bonus Scheme: Discretionary profit share bonus scheme.
- Employee Discounts: Exclusive discounts on Jet2.com flights and Jet2holidays packages.
- Referral Program: Earn £250 for successful referrals through the Recommend a Friend scheme.
- Pension Scheme: Access to our company pension plan.
- Annual Pay Review: Regular salary reviews to ensure competitive pay.
Shift Details
This role involves shift work on a 4 days on, 2 days off pattern with early starts, late finishes, and work on weekends and bank holidays. Your schedule will be provided four weeks in advance.
Permanent Seasonal Contracts include a brief rest period between our Winter and Summer seasons.
Who We’re Looking For
We’re seeking enthusiastic and adaptable individuals who thrive in fast-paced environments and have a passion for customer service. No prior experience is required; we provide all necessary training.
Essential Skills:
- Self-motivated with strong time management skills.
- Physically fit, as the role requires being on your feet and active.
- Excellent communication and teamwork abilities.
How to Apply
Job Link
https://uk.indeed.com/viewjob?jk=081beacf2ab4a05f&tk=1ie8l30bgj0hm840&from=serp&vjs=3
customerservice@jet2holidays.com
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