Position: Assistant Manager in Front Office Operations
Location: The Ritz-Carlton Bal Harbour, Miami, United States
Company: Marriott International
Job Description/Overview:
The Assistant Front Office Manager assists in managing front office functions, supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This role ensures smooth check-in/out processes, guest and employee satisfaction, and department financial performance. The position involves collaborating with managers and employees to uphold service standards and build a welcoming atmosphere for guests.
Key Responsibilities:
Support management of the front desk team, fostering trust and cooperation.
Oversee day-to-day operations and handle guest and employee issues.
Improve service performance and implement customer service programs.
Ensure compliance with front office policies and procedures.
Qualifications:
High school diploma or GED with 2 years of experience in guest services, front desk, or related field; OR
2-year degree in Hotel Management, Hospitality, or related major (no work experience required).
Experience:
Previous experience in hospitality or guest services.
Skills:
Strong interpersonal, communication, and problem-solving skills.
Ability to lead by example and handle guest feedback effectively.
How to Apply:
Link
Additional Information:
Pay Range: $24.52 to $31.25 per hour
Benefits: Bonus program, healthcare, 401(k) with company match, stock purchase plan, paid time off, travel discounts, tuition assistance, and more. Benefits eligibility varies by position and location.
Position Type: Full Time
Who can Apply:
Candidates with strong communication skills, hospitality experience, and a commitment to excellent service.
Email: hqaffirmativeaction@marriott.com
Job link
https://careers.marriott.com/assistant-front-office-manager/job/38FA30834EB0C98FF1E9A60ECBC04204
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