Location: Sheraton Grand Sydney Hyde Park, Australia
Company: Marriott International – Sheraton Hotels & Resorts
Job Description/Overview
As the Assistant Front Office Manager at Sheraton Grand Sydney Hyde Park, you will oversee daily front office operations, including guest services, bell staff, and switchboard. You will ensure guest satisfaction, manage staffing needs, and support financial goals. This role involves handling complaints, mentoring staff, and delivering service that meets Marriott’s renowned standards of excellence.
Key Responsibilities:
Lead daily front desk operations, including guest services and staffing.
Resolve guest complaints and disputes with professionalism.
Support the Front Office Manager in operational tasks and employee guidance.
Set and communicate performance expectations to staff.
Train staff on financial policies and procedures.
Implement customer recognition and service programs.
Act as a role model for the team and ensure compliance with company standards.
Qualifications:
High school diploma or GED with 2 years of relevant experience, or a 2-year degree in Hospitality or related field.
Strong interpersonal, communication, and problem-solving skills.
Knowledge of front office operations, including Bell/Door Staff and Concierge services.
Experience:
Minimum of 2 years in guest services, front desk, or related professional areas.
Skills:
Leadership and team-building skills.
Ability to manage operations and meet financial objectives.
Proficiency in customer service with a focus on retention and satisfaction.
How to Apply:
Link
Additional Information:
Marriott International is committed to an inclusive, people-first culture. Marriott is an equal opportunity employer and does not discriminate based on disability, veteran status, or other protected bases.
Who Can Apply:
Candidates who are passionate about delivering exceptional service in a collaborative team environment.
Email: hqaffirmativeaction@marriott.com
Job link
https://careers.marriott.com/assistant-front-office-manager/job/51EEDE6BAE5A8C404A8F0471736833B5
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