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Customer Service Manager

Location : Wakefield, West Yorkshire, UK

Company: Red Kite Recruitment Group

 

Job Description/Overview

The successful candidate will oversee the existing commercial team within the waste management and recycling sector, ensuring excellent customer service is delivered and facilitating bookings and enquiries from commercial customers. The role involves managing team performance, maintaining client relationships, and ensuring SLAs and expectations are consistently met.

 

Key Responsibilities

 

Lead and develop the Internal Commercial Team.

 

Set customer service standards and monitor team performance.

 

Maintain relationships with commercial customers.

 

Manage team bookings and commercial enquiries.

 

Ensure adherence to service level agreements (SLAs).

 

Collaborate with other departments.

 

Qualifications

 

Experience in waste management or related sectors such as wood recycling, clinical waste, hygiene services, or metal recycling.

 

Leadership and team management experience.

 

Experience

Candidates should have a strong background in waste management or related fields (e.g., skip hire, hazardous waste). Previous roles could include: Customer Service Manager, Office Manager, Sales Team Manager, Account Manager, or Internal Sales Manager.

 

Skills

 

Excellent communication and time management.

 

Ability to delegate, manage teams, and meet deadlines.

 

How to Apply

Link

 

Additional Information

Salary: Negotiable depending on experience, plus other company benefits and bonuses.

 

Who can Apply

Candidates with experience in waste management, sales, or customer service leadership roles.

 

Email: info@redkiterecruitment.co.uk

 

Job Link

 

https://redkiterecruitment.co.uk/job/customer-service-manager-waste-management-recycling-accounts/

 

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