Company: CIBC
Location: Ontario (Remote)
Job Type: Full-time
Shift and Schedule: Evening Shift, Every Weekend, Monday to Friday, On Call
About CIBC:
At CIBC, we’re committed to building a relationship-oriented bank for the modern world. We empower our team members to make a meaningful impact, embracing their strengths and ambitions. Join us and become a valued part of a team that truly cares about who you are and what you contribute.
Position Overview:
As a Contact Centre Representative in the Credit Cards CARE department, you will be the first point of contact for clients with inquiries related to their credit cards. You will assist with various credit card operations, address client needs, and suggest solutions to help them achieve their financial goals. This role requires a proactive approach and the ability to provide exceptional service through phone, email, and chat.
Key Responsibilities:
- Serve as the primary contact for clients calling with credit card-related questions and requests.
- Assist clients with credit card operations, including application and cancellation requests.
- Provide accurate information and solutions about CIBC’s credit card products and services.
- Summarize and verify client information to resolve issues effectively.
- Maintain professionalism and composure while handling client concerns.
- Utilize CIBC systems and knowledge to deliver timely and accurate solutions.
Shift Details:
- Full-time position
- Flexible between 7:00 AM to Midnight (Monday to Friday) and 7:00 AM to 10:00 PM (Saturday-Sunday)
- Evening shifts and weekend availability required
- On-call duties may be part of the role
Agent At Home Program Requirements:
- Secure, distraction-free workspace with a door that closes
- Wired internet connection with a minimum download speed of 15 Mbps and upload speed of 10 Mbps
- Satellite internet is not permitted
How You’ll Succeed:
- Client Engagement: Connect with clients on a personal level and deliver exceptional service.
- Problem Solving: Understand client needs and recommend appropriate solutions.
- Efficiency: Complete client requests promptly and accurately.
- Product Knowledge: Utilize your understanding of CIBC’s products to offer relevant banking options.
Who You Are:
- Client-focused with a passion for providing outstanding service
- Excellent communicator with strong interpersonal skills
- Motivated by achieving goals and delivering exceptional results
- Values-driven with a commitment to trust, teamwork, and accountability
What CIBC Offers:
- Competitive salary and incentive pay
- Comprehensive benefits program, including banking benefits, defined benefit pension plan, and employee share purchase plan
- Vacation offering and wellbeing support
- MomentMakers recognition program and Purpose Day for personal development
- Inclusive and accessible work environment
Job Location:
- Remote, Ontario
Weekly Hours:
- 37.5 hours per week
Join CIBC and contribute to a culture where your strengths are celebrated, and your ambitions are supported. Apply today to become a key part of our Credit Cards CARE team!
How To Apply
Click The Link Below
https://ca.indeed.com/viewjob?jk=af755e097214d6e4&tk=1i7iuj070kuom88a&from=serp&vjs=3
Email:
Mailbox.careers-carrieres@cibc.com
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