Location: Remote (Anywhere in the Americas)
Company: Filestage
Job Details:
– Employment Type: Full-Time
– Remote Work: Fully remote with flexible working hours.
– Other Benefits: €1500 hardware budget, €500 for a home office setup, 36 days of holiday, half-day on your birthday, annual team retreat, personal development budget after 6 months.
Company Overview:
Filestage is a leading review and approval platform designed to streamline chaotic approval processes. With over 500,000 users across more than 500 companies, Filestage helps creative teams and project managers review, share, and approve files including documents, images, and videos. The company is fully remote and has raised Series A funding.
Job Description/Overview:
Filestage is seeking a Customer Success Manager for the Americas region to build relationships with clients, help them become experienced users, and ensure they get the most out of Filestage software. The CSM will provide customer support through chat, email, phone, and video conferences, while proactively looking for opportunities to expand Filestage usage within client companies.
Key Responsibilities:
– Build and maintain relationships with customers to ensure high satisfaction.
– Conduct training sessions and answer support-related questions through multiple channels (chat, email, phone, webinars, etc.).
– Proactively seek ways to improve clients’ workflow and make them more successful.
– Drive growth within client accounts by identifying expansion opportunities for Filestage software.
Qualifications Needed:
– A passion for customer success and account management.
– Experience in customer success or account management. Sales experience is a plus.
– Strong business acumen and the ability to advise and consult with clients.
– A proactive self-starter with a strong sense of ownership.
– A team player who is fair, honest, and respectful.
– Fluency in English. Spanish proficiency is a plus.
Why Join Us:
– Work Flexibility: Remote-first, allowing you to work from anywhere.
– Generous Benefits: Including 36 days of vacation and personal development budgets.
– Supportive Team Culture: A positive and goal-driven work environment with a focus on productivity and collaboration.
– Growth Opportunities: The chance to make a significant impact on a fast-growing company.
How to Apply:
https://filestage.com/careers)
Job Link
https://weworkremotely.com/remote-jobs/filestage-customer-success-manager-americas-1
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