Location: São Paulo (Remote)
Company : Strada
Job Details:
– Compensation: Competitive, with additional benefits detailed below.
– Benefits:
– Health, dental, and vision insurance
– Retirement options
– Paid time off (vacation, sick leave, maternity/paternity leave)
– Continuing education and training
– Various voluntary benefits like identity theft protection and legal services plans
– Schedules: Full-time
– Employment type: Permanent
– Remote work options: Hybrid, with travel up to 30% if required
– Opportunities for advancement: Strada offers a global network, enabling professional growth within a growing worldwide organization.
– Training and development programs: Continuing education and training are provided.
Job Description/Overview:
The Client Service Leader II (CSL II) manages ongoing service delivery and growth across assigned clients, which can include global service locations and domains. The CSL II ensures consistent execution of deliverables, develops solutions to complex problems, and drives overall client success through long-term partnerships.
Key Responsibilities:
– Serve as the primary point of contact and accountability for assigned clients.
– Ensure customer satisfaction with payroll and cloud services, leading to retention and business growth.
– Lead cross-solution integration to meet client service level expectations.
– Manage client accounts, including P&L responsibility and invoicing.
– Develop and implement client governance and achieve customer satisfaction goals.
Qualifications needed:
– Bachelor’s degree or equivalent experience in customer support, sales, business development, or technology.
– 4-6 years of experience in client management, project management, or revenue growth roles.
– Strong communication, consultative, and problem-solving skills.
– Experience in HR, payroll, or cloud services is preferred.
– Ability to travel up to 30%.
How to Apply:
Submit your application through Strada’s career portal.
Additional information:
By applying, you consent to background checks, including SSN/SIN validation, education verification, and criminal checks. Strada promotes diversity, equity, and inclusion and is committed to fostering an environment where everyone feels valued and supported.
Who can apply:
Applicants must have work authorization in Brazil without the need for visa sponsorship.
Job link:
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