Location: Langley, BC, Canada
Company : Linxus Group
Job Description/Overview:
Our client, a Canadian bus manufacturer specializing in mid-size buses for transit authorities and commercial enterprises, is seeking a Heavy Duty Mechanic or Truck & Transport Mechanic with EV/Hybrid bus repair experience. The technician will provide technical repair and service work both in the facility and in the field, focusing on customer satisfaction and relationship building.
Key Responsibilities:
– Ensure customer satisfaction for vehicles in and out of warranty.
– Engage with customers to build relationships and ensure satisfaction.
– Provide technical support to fleets around Langley, British Columbia.
– Perform repairs in and out of warranty.
– Use creativity and resourcefulness to solve field problems.
– Review and approve local warranty claims.
– Discuss parts sales packages with customers.
– Report on parts and service experiences from customers.
– Track and report on daily duties (calls, repairs, diagnosis, parts and service discussions).
– Communicate product design improvements to engineering and development teams.
– Research and build campaigns and service bulletins to resolve field issues.
– Develop and deliver training programs to customers.
– Assist and train customers on new procedures, hands-on when required.
– Assist clients in maximizing vehicle performance, uptime, and reducing operating costs.
– Travel as required.
Qualifications needed:
– Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems.
– Excellent organizational, communication, and interpersonal skills.
– Post-Secondary Technical Diploma (an asset).
– Red Seal Heavy Duty Equipment Technician or Automotive Service Technician (an asset).
– Class 5 License with air brake endorsement and clean driver’s abstract.
– Proficient in technical writing, using Windows and Microsoft Office Suite.
– Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams.
– Ability to travel.
– Ability to host technical training sessions.
– Fluent in English.
– CNG experience (an asset).
– EV experience (an asset).
Experience:
– Relevant experience in heavy-duty vehicle mechanical and electrical systems maintenance and troubleshooting.
Skills:
– Technical support and customer engagement.
– Repair and diagnostic skills.
– Technical writing and use of Microsoft Office Suite.
– Training program development and delivery.
How to Apply:
Visit Linxus Group’s website to apply.
Additional information:
– Compensation: $80,000-$100,000 per year, open to qualified candidates living in or willing to relocate to the area.
Who can apply:
– Candidates with relevant qualifications and experience.
Job link:
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