Location: Americas (Pacific or Mountain Time Zones)
Company Name: Chameleon
Job Details:
Chameleon, a remote-first, Series A, VC-backed startup, is seeking a mid-level Technical Support Engineer with SaaS experience. This role requires strong knowledge of JavaScript, HTML, and CSS, and involves customer-facing responsibilities.
Job Description/Overview:
– Engage with customers experiencing technical difficulties, providing friendly and empathetic support.
– Troubleshoot a wide range of issues using tools like Chrome Developer Tools and reviewing code bases.
– Investigate and uncover root causes of issues, logging into customer software to recreate problems.
– Represent Chameleon in customer and sales meetings, serving as a technical expert.
– Document bugs and product feedback, escalating complex issues internally.
– Contribute to a knowledge base for self-serve troubleshooting.
– Share knowledge and best practices with team members to foster collaboration.
Key Responsibilities:
– Provide technical support and troubleshooting for customer issues.
– Recreate and investigate technical problems within customer applications.
– Document and escalate bugs and feedback.
– Participate in customer meetings and provide technical expertise.
– Maintain and improve a comprehensive knowledge base.
Qualifications Needed:
– 2+ years in a technical support or engineering position.
– 1+ years at a SaaS startup with fewer than 50 employees.
– Strong understanding of HTML, CSS, JavaScript, and API structures.
– Proficiency in using browser consoles and debugging tools.
– Empathy for customers and their challenges.
Experience:
– Proven experience in technical support or engineering roles.
– Experience in a SaaS startup environment.
Skills:
– Strong technical troubleshooting and debugging skills.
– Excellent communication and customer service abilities.
– Familiarity with complex API structures and web technologies.
How to Apply:
Submit your application through the provided application link.
Additional Information:
– Salary range: $70k – $100k USD annually, based on experience.
– High-quality standards, regular feedback, and opportunities for growth.
– Flexible work hours and generous time off, including no-meeting Fridays.
– New MacBook and budget for home office equipment.
– Allowance for mindfulness/meditation app subscription.
– Fully-paid international team retreats.
– Commitment to diversity and inclusivity.
Who Can Apply:
Candidates located in the Pacific or Mountain Time Zones with fluency in English.
Job Link:
https://weworkremotely.com/remote-jobs/chameleon-technical-support-engineer-1
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