HAPPY FACE TRAVELS

Remote Customer Support Agent

Location:  Anywhere in the World

Company Name: ClipboardHealth

Job Details:

ClipboardHealth is looking for customer-centric individuals to service our marketplace with empathy and judgment. You will be the customer’s first point of contact, owning their issues and providing the best solutions and service as fast as possible. This role requires you to work independently and thrive in fast-paced environments, with availability to work weekends.

Job Description/Overview:

– Process customer contact and deliver prompt solutions through phone, chat, and email.

– Communicate and collaborate with different departments.

– Investigate, research, and resolve customer issues.

– Handle tough and dissatisfied customers politely and professionally.

– Track and follow up on all customer requests in a timely manner.

– Manage conflicting priorities.

– Provide outstanding and exceptional customer service.

Key Responsibilities:

– Provide top-tier customer service and act as the first point of contact for customers.

– Process and resolve customer issues across multiple communication channels.

– Collaborate with internal teams to ensure customer satisfaction.

– Manage and prioritize multiple tasks and requests efficiently.

– Maintain a high standard of professionalism and empathy in all interactions.

Qualifications Needed:

– Quick thinking and problem-solving abilities.

– Excellent communication skills and ease in handling difficult situations.

– Empathy and initiative in solving customer problems.

– Availability to work weekends.

Experience:

– Experience in customer service roles.

– Ability to work in a fast-paced environment and manage multiple tasks.

Skills:

– Strong problem-solving and communication skills.

– Ability to handle difficult situations with empathy and professionalism.

How to Apply:

Submit your application through the provided application link.

Additional Information:

– System Requirements: Minimum 20 Mbps wired internet connection, minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher), minimum 16GB RAM, SSD boot drive, wired headset, quiet working environment, steady power and internet.

– Work from home with occasional in-person meetups.

– Personal and professional development opportunities.

Who Can Apply:

Candidates with the required system setup and the ability to work weekends.

Job Link

https://weworkremotely.com/remote-jobs/clipboardhealth-customer-support-agent

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