Location: North America, Latin America, Europe Only
Company: ZenduIT
Job details:
– Compensation: $10,000 – $25,000 USD
– Benefits: Competitive salary and benefits package
– Schedules: Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30)
– Employment type: Full-Time
– Remote work options: Fully remote
– Job duration: Ongoing
– Work hours: Not specified
– Opportunities for advancement: Room to grow, learn, and develop your career
– Training and development programs: Innovative and supportive environment
Job Description/Overview:
ZenduIT is seeking a tech-savvy Customer Success / Business Analyst Rockstar to turn data into actionable insights and help clients maximize their software usage. The ideal candidate will lead quarterly business reviews, conduct software demonstrations, coordinate projects, and ensure high client loyalty metrics. You’ll be a crucial part of a dynamic team, always looking for ways to improve processes and deliver top-tier customer success.
Key Responsibilities:
– Customer Meetings: Lead quarterly business reviews (QBRs) using data-driven insights to drive performance discussions and client goal achievement. Prepare detailed reports and presentations with actionable recommendations.
– Software Demonstrations: Conduct tailored software demonstrations showcasing Zenduit’s solutions, helping clients address specific challenges.
– Loyalty Maestro: Track and analyze client loyalty metrics, like Net Promoter Score (NPS), satisfaction rates, and retention. Develop strategies to improve client engagement and maximize Zenduit’s offerings.
– Tech & Data Advocate: Be the go-to person for clients in reporting development and utilizing business intelligence tools to optimize their operations.
– Client Champion: Represent the client’s voice within Zenduit, ensuring their needs and feedback are communicated to development and product teams.
– Innovation Instigator: Proactively bring ideas to improve processes, stay ahead of industry trends, and introduce fresh insights to client conversations.
Qualifications needed:
– Education: Bachelor’s degree in Business or Marketing
– Experience: 3+ years in customer success, account management, or similar roles, with a focus on data analysis, reporting, and software integration (preferably in a SaaS or tech environment).
– Technical Skills: Proficiency in business intelligence tools like Power BI, Tableau, and experience in reporting development.
– Communication Skills: Strong communication and presentation skills, with a focus on client success.
– Analytical & Creative Mind: Ability to track and interpret key metrics, coupled with creativity for out-of-the-box thinking.
How to Apply:
Apply directly through the We Work Remotely platform or visit ZenduIT’s official job application page.
Additional information:
– This position is full-time and fully remote, with a competitive salary and benefits package.
Who can apply:
Candidates located in North America, Latin America, or Europe.
Job link:
https://weworkremotely.com/remote-jobs/zenduit-customer-success-business-analyst-rockstar
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