Location: Remote (Preferred candidates within Texas)
Posted: 12/14/2024
Employment Type: Full-Time
Salary: $44,720/year
Compensation: $21.50/hour + Annual Gainshare Incentive (8% – 16%) and additional $1.00/hour for bilingual candidates
Benefits:
- 401(k) with company match up to 6%
- Medical, dental, and vision insurance (including free preventative care)
- Wellness and mental health programs
- Paid time off (including volunteer time off)
- Parental, military, and family leave
- Tuition assistance and career development opportunities
- Health care flexible spending accounts, life insurance, short/long-term disability
About the Position:
Join Progressive’s Customer Care team as a remote Insurance Agent and assist customers with their unique insurance needs. In this role, you’ll handle high-volume inbound calls (no cold calling, no commission), helping customers understand coverage options and recommending products that fit their needs. This position requires an active Property & Casualty or Personal Lines license, and candidates must have at least two years of relevant work experience or two years of post-secondary education.
Key Responsibilities:
- Manage inbound calls from customers.
- Assist customers in understanding their insurance needs and provide guidance on available products.
- Build and maintain relationships with customers through excellent communication and customer service.
- No cold calling required.
- Focus on educating customers about coverage options and matching them with suitable products.
Required Qualifications:
- Active Property & Casualty or Personal Lines license.
- At least two years of relevant work experience or two years of post-secondary education.
- Bilingual candidates (Spanish/English) are encouraged to apply.
- Strong communication, organizational, and customer service skills.
Work From Home Requirements:
- Designated workspace free from distractions.
- High-speed internet at your expense (unless otherwise required by law).
- Computer provided must be physically connected to the router or modem by cable (no wireless connections).
- Must use surge protectors for all Progressive hardware.
Schedule:
- Full-time position, with a mix of weekdays, one weekend day, and evening hours post-training.
- Training begins in March 2025.
Compensation:
- Hourly pay: $21.50/hour.
- Gainshare annual cash incentive based on company performance (8% – 16% of eligible earnings).
- Additional $1.00/hour for bilingual Spanish/English roles.
How to Apply:
Job Link
https://explore.skillup.org/all/open-jobs/da386a5cb8bcd7a0cc3e1ccea4291d6876b2db48?displayOrder=13
ClaimsSupplierSupport@Progressive.com
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