The Star Sydney | Sydney, NSW, Australia
Permanent, Full-time | Shift Work
About The Star Sydney
For over two decades, The Star Sydney has been a key landmark in Pyrmont and Darling Harbour, offering a premier entertainment hub with world-class dining, event venues, and hospitality. We are committed to creating memorable experiences for our guests and delivering outstanding service across all our operations.
About the Role
As a Front Office Agent at The Star Sydney, you will be the face of the hotel, providing exceptional customer service at the heart of our operations. You will be responsible for ensuring smooth check-ins and check-outs, assisting with guest bookings, handling payments, and resolving customer service inquiries with diplomacy and efficiency.
Key Responsibilities
- Provide exceptional customer service by promptly and courteously responding to guest requests during check-in, check-out, and throughout their stay.
- Manage guest reservations and inquiries via phone and email in a timely manner.
- Ensure a high level of professionalism and compliance with company policies regarding guest confidentiality.
- Handle payments and issue room keys to ensure guest satisfaction.
- Process credit and cash transactions and ensure relevant charges are applied to guest accounts.
What We’re Looking For
- Experience: Extensive guest service experience in Front Office/Guest Services in a 5-star hotel environment.
- Communication Skills: Excellent written and verbal communication skills.
- Knowledge: Familiarity with hotel check-in systems (Opera experience is highly regarded).
- Languages: Ability to speak a second language is highly regarded but not essential.
- Presentation: High standards of grooming and presentation.
- Local Knowledge: Sound knowledge of the local area and its surroundings.
What We Offer
- Meals: Complimentary on-site meals including hot meals, sandwich bar, and more.
- Uniform: Uniform laundered and ready for you daily.
- Leave: Five weeks of paid annual leave for team members who meet the definition of shift workers.
- Discounts: Up to 30% off at award-winning restaurants, accommodation, gym memberships, retail, dry cleaning services, and more.
- Transport: Discounted parking and other transport options.
- Growth: Endless career growth and learning opportunities.
- Diversity & Inclusion: Focus on multicultural, gender, Aboriginal & Torres Strait Islander, and LGBTQI+ inclusivity.
Our Culture
At The Star, we foster a diverse, equitable, and inclusive workplace, believing this contributes to exceptional guest experiences and a positive workplace. We invite applications from people of all backgrounds, including those from different cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations peoples, and people with disabilities. We also offer flexible working options to ensure our team members maintain a balance between work and life.
How To Apply
Job Link
https://au.indeed.com/viewjob?jk=ee7566a66f29ee18&tk=1ielu66vch3m286m&from=serp&vjs=3
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