Position:Assistant Residences Manager – University Accommodation
Location: Cardiff University, Cardiff, Wales, UK
Company: Cardiff University – Campus Services
Job Description/ Overview
Cardiff University is seeking an enthusiastic and motivated Assistant Residences Manager to join the University Accommodation team. The role involves assisting in the management of university accommodation and ensuring the delivery of a professional, customer-focused service to approximately 5,500 students across the university.
Key Responsibilities:
Assist in the management of university accommodation and direct staff to ensure high service standards.
Handle customer enquiries and resolve escalated service issues effectively.
Supervise the team, offering support, training, and guidance to enhance service delivery.
Assist with welfare matters and ensure effective communication with residents.
Oversee site maintenance, manage damage charges, and process invoices in line with university policies.
Participate in an out-of-hours on-call rota to address emergencies.
Benefits:
32 days holiday per year + 8 bank holidays
Staff discounts on various services and products
Access to pension schemes, Cycle 2 Work scheme, and interest-free travel loans
Discounted sports memberships and childcare services
Requirements:
Essential Criteria:
Experience in customer service within corporate, hospitality, or accommodation environments.
Ability to supervise and motivate team members.
Strong communication skills and the ability to handle escalated requests.
Experience in making independent decisions and responding to queries.
IT proficiency, including Microsoft Word and Excel.
NVQ 2/GCSE or equivalent work-related experience.
Desirable Criteria:
Experience in accommodation or residential management.
Knowledge of budget management and financial procedures.
Understanding of health and safety protocols.
Welsh language skills (or willingness to learn).
How to Apply:
Link
Complete a supporting statement addressing the essential and desirable criteria.
Email: recruitment@cardiff.ac.uk
Job link
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