Location: Lister Hospital, Stevenage UK
Company: East and North Hertfordshire NHS Trust
Job Description/ Overview
The role involves administrative support within the Patient and Carer Experience (PACE) Service. Tasks include supporting the PALS department with phone calls, patient feedback, data input, and general administration. The role contributes to enhancing patient experience by collecting and sharing feedback.
Key Responsibilities
Support PALS day-to-day operations: phone calls, visiting wards, and following up on open cases.
Collect and input Friends and Family survey data into ENHance.
Call patients to gather feedback about their experiences.
Qualifications
GCSE (A-C) or equivalent.
NVQ Level 3 in Business Administration or equivalent experience.
Experience & Skills
Experience in a customer/patient-facing role.
Strong organizational and time-management skills.
Effective communication with patients and the public, including handling sensitive conversations.
Values
Include: Valuing diversity and collaboration.
Respect: Creating safe, respectful environments.
Improve: Continuously delivering excellence through empowered teams.
How to Apply
Link or .contact Sophie Williams
Job Title: PACE Lead
Email: sophie.williams32@nhs.net
Additional Information
The role requires a DBS Disclosure due to access to vulnerable individuals.
The Trust supports flexible working and promotes equality, diversity, and inclusion.
Who Can Apply:
Candidates must meet the requirements of the role, The Trust welcomes applications from underrepresented backgrounds.
Email: communications.enh-tr@nhs.net
Job link
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