Position: Assistant Customer Care Specialist
Location: Kayl, Luxembourg
Company: Editus
Job Description/Overview
Editus, a collaborative and data-driven company where data is at the core of our work. As a Customer Care Specialist Intern, you will play a key role in customer satisfaction and retention by ensuring smooth operations between our clients and our technological solutions.
Key Responsibilities
Client Contact & Scheduling: Initiate contact with clients via phone and email to schedule Customer Care appointments and ensure the smooth execution of interventions.
Platform Coordination: Work with the team to ensure client profiles are connected to Google, Meta, and Bing via our Presence Management solution.
Problem Solving & Follow-ups: Follow up with clients and resolve issues related to platform connections in collaboration with the Customer Experience Managers.
Collaboration with Internal Teams: Maintain constant communication with technical, creative, and commercial teams to resolve customer issues effectively.
Technical Issue Management: Manage and resolve issues with profiles not connected or validated by coordinating with the relevant teams.
Qualifications
Student pursuing a Bachelor’s or Master’s degree in Marketing or Customer Relations.
Interest in a career in customer service, particularly in digital marketing.
Familiarity with Google, Meta, and Bing platforms.
Strong communication and customer relationship skills.
Ability to work autonomously and collaborate effectively with teams.
Experience
First experience (1-2 years).
Skills
Knowledge of digital marketing platforms (Google, Meta, Bing).
Excellent communication skills in French.
Problem-solving and customer-oriented mindset.
Teamwork and autonomy.
How to Apply
Send your application to Editus without delay if you recognize yourself in this profile via info-privacy@editus.lu
Additional Information
Internship duration: Minimum 6 months
Start Date: January 2025
Paid internship + meal vouchers (tickets restaurant).
Personalized support with regular check-ins from your mentor and the HR team.
Who can Apply
Applicants currently pursuing a degree in Marketing or Customer Relations.
Email: info-privacy@editus.lu
Job link
If you need an explanation on writing your CV, Cover Letter and Email Template or help applying speak to Happy Face
Professional CV Preparation Service
