Employer: Bupa
Location: 7 Aylsham Road, Norwich NR3 3BE
Salary: £25,250 per annum
Job Type: Full-time (40 hours per week, Monday to Friday, 8am – 4:30pm)
About the Role
Bupa is looking for a professional and customer-focused Front of House Receptionist to join their team at the Norwich Health Clinic. In this fast-paced and varied role, you’ll be the first point of contact for customers, ensuring they receive a warm welcome and exceptional service. This is an excellent opportunity to contribute to Bupa’s mission of providing the best care and making health happen for individuals and families.
Key Responsibilities:
- Greet and welcome customers, ensuring a positive experience from arrival to checkout.
- Answer, screen, and forward incoming calls, managing customer queries via phone and email.
- Ensure customers have the correct documentation for their visit, including appointment packs and consent forms.
- Manage administrative tasks, including preparing clinical files and scanning/uploading documents.
- Assist in booking appointments for services such as mammograms and MSK referrals.
- Manage incoming and outgoing post, including distribution and collection.
- Monitor stock levels and place orders as needed.
- Process invoices and delivery notes as per Bupa policy.
- Maintain a well-presented and organized reception area.
Key Skills & Qualifications:
- Previous administrative experience, ideally in a healthcare setting.
- Strong customer service skills, with the ability to deliver high-quality service even in challenging situations.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Good attention to detail and proactive in managing tasks.
- Ability to work effectively in a team and collaborate with others.
- Adaptable and willing to learn new systems and processes.
Benefits:
- 25 days of holiday per year (increasing with service), with the option to buy or sell.
- Bupa health insurance as a benefit in kind.
- Enhanced pension plan and life insurance.
- Annual Health Services Bonus Scheme.
- Various online discounts and employee benefits.
- Cycle to work scheme.
- Private dental and medical insurance.
- Free flu jabs and gym membership.
- Employee mentoring program and financial planning services.
Why Bupa?
At Bupa, we believe in the power of diversity, and we’re committed to creating a workplace where everyone can be themselves. Our people are the heart of what we do, and we support their well-being in all aspects of life. We are a disability confident employer, providing reasonable adjustments during the recruitment process for those who need them.
How to Apply:
Job Link
https://uk.indeed.com/viewjob?jk=1dba3fa34d28ac4e&tk=1ie8rrv5ej0iv84i&from=serp&vjs=3
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