Organization: Citizens Advice
Location: Remote
Salary: £26,000 – £28,000 per year (depending on experience)
Job Type: Part-time, Fixed-term contract (until 31 March 2026)
Hours: Flexible, up to 37.5 hours per week (part-time hours available)
About Citizens Advice
Citizens Advice is a trusted organization dedicated to helping people overcome challenges and achieve financial stability. We operate a freephone helpline connecting individuals in need with food banks and providing essential advice to address the root causes of financial hardship.
The Role
We are seeking compassionate and detail-oriented Foodbank Helpline Advisers to join our remote team. This role involves offering vital support to individuals facing financial hardship, conducting benefit checks, issuing foodbank vouchers, and providing tailored advice to help clients regain stability.
Key Responsibilities
- Conduct in-depth assessments to determine clients’ eligibility for foodbank assistance.
- Explore the causes of financial hardship and provide targeted advice and solutions.
- Perform benefit checks and offer guidance on related issues.
- Issue foodbank vouchers as appropriate and signpost clients to local support services.
- Maintain detailed, accurate case notes in line with Citizens Advice national standards.
What We Offer
- A supportive team environment with access to extensive resources.
- Close supervision and guidance to ensure you excel in your role.
- Flexible working hours to suit your lifestyle.
- An opportunity to make a real difference in the lives of those facing financial difficulties.
Who We’re Looking For
We’re seeking individuals who are:
- Empathetic and client-focused, with excellent communication skills.
- Detail-oriented and capable of maintaining high-quality case records.
- Experienced in providing advice or support services (preferred).
- Knowledgeable about benefits systems and local resources (desirable).
Benefits
- Flexible schedule
- Remote work opportunity
Contract Details
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- Fixed-term contract until 31 March 2026
- Full-time hours: 37.5 hours per week (part-time available)
How to Apply
Job Link
https://uk.indeed.com/viewjob?jk=81db55fc6763821b&tk=1ie8l30bgj0hm840&from=serp&vjs=3
individualrights@citizensadvice.org.uk
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