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Customer Service Representative

Position: Customer Service Representative

Location: Ahmadi, Kuwait

Company: Aurawoo International Pvt. Ltd.

 

Job Description/Overview

 

We are seeking dedicated, customer-focused individuals to join our team as Customer Service Representatives in Ahmadi, Kuwait. In this role, you will be responsible for providing exceptional support and service to our customers. The role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

 

Key Responsibilities

 

Customer Interaction: Serve as the primary contact for customers, handling inquiries, issues, and requests.

 

Communication Management: Respond professionally to calls, emails, and other channels.

 

Customer Needs Assessment: Identify and address customer needs, providing solutions and recommendations.

 

Order Processing: Manage customer orders, returns, and exchanges accurately.

 

Record-Keeping: Maintain detailed records of customer interactions and transactions.

 

Collaboration: Work with internal teams to resolve complex issues or escalations.

 

Product Knowledge: Stay updated on company products, policies, and procedures.

 

Customer Care: Demonstrate empathy and professionalism, especially when addressing concerns or complaints.

 

Continuous Improvement: Identify opportunities to enhance customer satisfaction and provide feedback to management.

 

Job Requirements

 

Education: Bachelor’s Degree preferred.

 

Experience: Previous customer service experience or related field experience is preferred.

 

Skills:

 

Excellent verbal and written communication.

 

Strong problem-solving and conflict-resolution skills.

 

Patience and professionalism in handling challenging customer situations.

 

Ability to multitask and prioritize effectively.

 

Proficiency with customer service software, databases, and other tools.

 

Attention to detail in data entry and record-keeping.

 

Language Proficiency: English and Arabic required.

 

Shift Flexibility: Willingness to work evenings, weekends, and holidays.

 

Benefits

 

Salary: 100,000 – 200,000 KWD per month

 

Visa: Provided by company

 

Food, Accommodation, Air Ticket, Medical Insurance, Commuting: All provided by the company

 

Who Can Apply

 

Employee Acceptance: Open to international candidates

 

Work Location: Office/On-site

 

How to Apply: Send your resume and cover letter to contact@aurawoo.com

 

Email: contact@aurawoo.com

 

Job link

https://www.aurawoo.com/jobs/kuwait/customer-service-representative-customer-contact-service-ahmadi-AWJ2483/

 

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