Position: Customer Service Representative
Location: Ahmadi, Kuwait
Company: Aurawoo International Pvt. Ltd.
Job Description/Overview
We are seeking dedicated, customer-focused individuals to join our team as Customer Service Representatives in Ahmadi, Kuwait. In this role, you will be responsible for providing exceptional support and service to our customers. The role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Customer Interaction: Serve as the primary contact for customers, handling inquiries, issues, and requests.
Communication Management: Respond professionally to calls, emails, and other channels.
Customer Needs Assessment: Identify and address customer needs, providing solutions and recommendations.
Order Processing: Manage customer orders, returns, and exchanges accurately.
Record-Keeping: Maintain detailed records of customer interactions and transactions.
Collaboration: Work with internal teams to resolve complex issues or escalations.
Product Knowledge: Stay updated on company products, policies, and procedures.
Customer Care: Demonstrate empathy and professionalism, especially when addressing concerns or complaints.
Continuous Improvement: Identify opportunities to enhance customer satisfaction and provide feedback to management.
Job Requirements
Education: Bachelor’s Degree preferred.
Experience: Previous customer service experience or related field experience is preferred.
Skills:
Excellent verbal and written communication.
Strong problem-solving and conflict-resolution skills.
Patience and professionalism in handling challenging customer situations.
Ability to multitask and prioritize effectively.
Proficiency with customer service software, databases, and other tools.
Attention to detail in data entry and record-keeping.
Language Proficiency: English and Arabic required.
Shift Flexibility: Willingness to work evenings, weekends, and holidays.
Benefits
Salary: 100,000 – 200,000 KWD per month
Visa: Provided by company
Food, Accommodation, Air Ticket, Medical Insurance, Commuting: All provided by the company
Who Can Apply
Employee Acceptance: Open to international candidates
Work Location: Office/On-site
How to Apply: Send your resume and cover letter to contact@aurawoo.com
Email: contact@aurawoo.com
Job link
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