Position: Customer Service Agent
Location: Esch-sur-Alzette, Luxembourg
Company: Enovos
Job Description/Overview
As a Customer Service Agent at Enovos, you will provide high-quality service across various communication channels, including phone, email, and Enoshops. You will manage customer requests and complaints, offer solutions, and follow up to ensure problems are resolved. This role involves handling administrative tasks such as contracts, invoices, and complex complaints while maintaining accurate communication internally and with clients.
Key Responsibilities
Provide quality service to clients through all available communication channels (phone, email, Enoshops).
Manage and resolve customer inquiries and complaints, ensuring timely solutions.
Perform administrative duties related to contracts, invoices, and complex claims.
Communicate detailed information to clients and internal stakeholders.
Contribute to the department’s objectives to improve service levels.
Follow internal procedures, guidelines, and communication standards.
Regularly inform management of any issues encountered and suggest improvements.
Support the team with other tasks as needed.
Qualifications
Holder of a BAC or equivalent qualification.
Strong skills in active listening and problem resolution.
Positive attitude with a strong customer service orientation.
Flexible and a strong team player.
Excellent verbal and written communication skills in French, German, English, and Luxembourgish.
Experience
No specific experience is required; however, previous experience in customer service is advantageous.
Skills
Proficiency in French, German, English, and Luxembourgish.
Strong interpersonal skills and a focus on customer service.
Problem-solving and flexibility in handling various tasks.
How to Apply
Link
Additional Information
Opportunity to work for a company committed to energy transition.
Stable employment with opportunities for career growth within the group.
Positive corporate culture with strong values.
Competitive salary with annual salary reviews, bonuses, and additional benefits.
Benefits include complementary pension insurance, health coverage, 34 vacation days, private parking, and an in-house restaurant.
Who Can Apply
Candidates with strong communication skills in multiple languages (French, German, English, and Luxembourgish) and a customer service-focused mindset.
Email: info@enovos.eu
Job link
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