Company: Power Diary
Location: Remote (Australia-based)
Category: Help Desk & IT Support (Information & Communication Technology)
Employment Type: Full-Time
Salary: $50,000 – $60,000 per year
About Us
Power Diary is the ultimate practice management system, helping health practitioners manage their practices with ease. With a global team spanning Australia, Europe, South Asia, and beyond, we are passionate about empowering health practices to thrive. Our mission is to make running health practices easier, simpler, and more rewarding for owners, teams, and their communities.
We’re self-funded, growing rapidly, and looking for a motivated Customer Support Agent to join our Customer Success Team and help health care providers excel.
What You’ll Do
As a Customer Support Agent, you’ll:
- Provide exceptional support to customers via email, live chat, phone, and video conferencing.
- Assist new users with onboarding and help existing users maximize Power Diary’s features.
- Analyze and triage support requests, ensuring appropriate follow-up.
- Collaborate with our Engineering and Product Teams to address bugs and integrate user feedback.
- Create and refine user documentation to improve the customer experience.
Your Key Responsibilities
- Build meaningful relationships with customers to understand and meet their needs.
- Be the voice of the customer, sharing suggestions and feedback to enhance our products.
- Seek opportunities to increase customer engagement and deepen their understanding of our software.
About You
We’re looking for someone who is:
- Empathetic, inquisitive, and people-oriented.
- Experienced in customer service, with well-developed communication skills.
- Computer literate, with the ability to solve technical issues and think critically.
- Organized, detail-oriented, and motivated to achieve goals.
- Friendly, approachable, and enthusiastic about helping others.
Preferred Experience
- Experience in software support or technical support (preferred but not essential).
- Familiarity with troubleshooting and problem-solving in digital environments.
- Prior exposure to remote work and the ability to work independently.
Work Environment
- Remote position: Work from home anywhere in Australia.
- Flexible hours aligned with business needs, with occasional support for other time zones.
- Collaborative team culture with regular communication through Slack and video calls.
Why Join Us?
- Be part of a passionate, results-driven team focused on making a difference in healthcare.
- Work in a flexible, remote environment that values collaboration and innovation.
- Help shape a fast-growing company that thrives on customer satisfaction and continuous improvement.
Remuneration
- Salary range: $50,000 – $60,000 per year (based on experience).
Employer Questions
- How many years of experience do you have as a Customer Support Officer?
- Do you have experience in administration?
- Do you have technical support experience?
- Do you have customer service experience?
- What best describes your right to work in Australia?
- Do you have a current Police Check for employment?
How To Apply
Job Link
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