Company: MetLife
Location: Remote (Must reside within commutable distance of Cary, NC)
Job Type: Full-time
Salary: $20 per hour
Company Overview:
MetLife is one of the world’s leading financial services companies, recognized on Fortune’s 2024 list of “World’s Most Admired Companies” and the “Fortune 100 Best Companies to Work For®.” Our mission is to help our colleagues, customers, communities, and the world create a more confident future. We are dedicated to transforming the financial services industry through empathy and innovation.
Position Overview:
We are seeking dedicated Customer Care Advocates to join our Global Customer Solutions and Operations (GCSO) contact center team, starting November 25, 2024. In this role, you will handle inbound customer service inquiries and work to resolve complex customer issues, ensuring exceptional service and support.
Key Responsibilities:
- Handle inbound customer service inquiries via phone and email, providing outstanding service to MetLife customers.
- Research and resolve various customer requests regarding insurance products, policy provisions, and claim statuses.
- Process transactions and track responses to ensure completion.
- Enhance customer relationships through effective communication, empathy, and problem-solving skills.
- Navigate multiple electronic systems to deliver integrated responses to customer inquiries.
Benefits:
- Competitive compensation at $20 per hour.
- Paid training and overtime opportunities.
- Comprehensive benefits package including dental, medical, and life insurance.
- 401(k) with employer matching and paid time off.
- Programs designed to enhance and reward performance.
Required Qualifications:
- Must live within a commutable distance to Cary, NC.
- 2+ years of customer service experience.
- Flexible availability to work specific shifts between 8:00 AM – 11:00 PM EST, Monday to Friday, including overtime as needed.
- Willingness to complete in-person training at the Cary, NC office.
Preferred Qualifications:
- High school diploma or GED equivalent; some college or professional certification preferred.
- Experience in the insurance or financial services industry, particularly in a call center environment.
- Strong computer skills and the ability to learn quickly.
- Excellent listening, oral, and written communication skills with a focus on customer service.
How To Apply
https://www.indeed.com/viewjob?jk=3d8655a8d2ba7b80&tk=1ibceucu2gee787i&from=serp&vjs=3
customerservice@metlife.uk.com
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