Location: Luxembourg
Company: FE fundinfo
Job Description/Overview:
Are you ready to lead a high-performing team dedicated to delivering exceptional client service in a dynamic, innovative environment? As the Head of Global Client Success at FE fundinfo, you will shape and execute a comprehensive client success strategy, ensuring client satisfaction, loyalty, and advocacy.
Key Responsibilities:
Leadership:
Develop and execute a comprehensive client success strategy to enhance client satisfaction, loyalty, and advocacy.
Inspire a client service culture within the team.
Lead the implementation of systems and processes to optimize client outcomes.
Strategic and Operational Excellence:
Segment clients to tailor success strategies to specific needs.
Optimize resource allocation for efficient service delivery.
Implement and refine client success metrics and KPIs.
Success Excellence:
Foster a culture of client service excellence.
Mentor and develop a high-performing client success team.
Utilize client feedback to drive improvements.
Client Relationship Management:
Build and nurture high-level client and industry relationships.
Maintain strong executive relationships with key clients.
Collaboration:
Provide feedback to product management on client usage and enhancements.
Partner with sales, marketing, and product teams to support sales initiatives and develop win strategies.
Qualifications:
Extensive experience in a senior client success role.
Proven ability to develop and implement best practices in systems and processes.
Strong leadership and people management skills.
Understanding of CRM systems and client success platforms (e.g., Gainsight, Totango).
Preferred Skills and Experience:
Experience in SaaS and managed service provision.
Exposure to fintech, financial services, or complex industries.
Personal Competencies:
Outstanding communication and interpersonal skills.
Inspirational leadership with a focus on team performance.
Strong problem-solving and decision-making abilities.
Ability to manage multiple initiatives under pressure.
Additional Information:
At FE fundinfo, we foster a collaborative and inclusive work environment. We offer flexible hours, hybrid work options, and numerous opportunities for professional growth. Our benefits include healthcare, a pension plan, lunch vouchers, and more.
How to Apply:
If you are ready to make a significant impact on our clients’ experiences and our company’s growth, apply now!
Email:
customersupport@fefundinfo.com.
Job Link
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