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Customer Experience Representative

Location: Contern, Luxembourg

Company: Global Water Solutions (GWS)

 

Job Description /Overview:

 

Global Water Solutions, one of the world’s largest pressure tank and water enhancement product manufacturers, is seeking a Customer Experience Representative to join our team. At GWS, we are committed to improving people’s lives by providing clean water worldwide. We are looking for a dedicated, detail-oriented professional who excels at building relationships with customers and ensuring smooth order processing.

 

You will work in a dynamic, supportive, and globally connected environment, with hybrid and remote working options available. This role offers an opportunity for career growth in an internationally growing company with a flat organizational structure and a collaborative work culture.

 

Job  Responsibilities:

 

Manage the after-sales process for assigned European customers.

 

Communicate daily with customers, vendors, freight forwarders, and global colleagues.

 

Process inquiries and orders in our ERP system (NetSuite) and ensure timely product delivery.

 

Work closely with vendors to streamline order processing.

 

Collaborate with sales managers to provide optimal service by understanding customer needs.

 

Serve as the first point of contact for customer inquiries and forward them to the appropriate person.

 

Make outbound calls to potential customers and follow up on leads.

 

Assist with administrative tasks and improve the local office showroom.

 

Support the growth of the company by maintaining a database of current and potential customers.

 

Qualifications:

 

Minimum of 2 years of experience in customer service, export/import, sales support, or purchasing.

 

Proficiency in English and German (written and verbal) is required; additional languages, especially French, are a plus.

 

Experience with ERP software, preferably NetSuite.

 

Strong organizational skills and attention to detail.

 

Customer-oriented with the ability to resolve daily challenges.

 

Ability to multitask and think proactively.

 

Self-motivated, flexible, and able to work both independently and as part of a team.

 

How to Apply:

If your profile matches our requirements, please apply 

 

Email: human.resources@globalwatersolutions.com

 

Job Link

 

https://globalwater.bamboohr.com/careers/106

 

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