Company: VeriPark Gulf
Location: Cairo, Egypt (Remote)
Employment Type: Full-Time Employee
Salary Range: $1,500 – $2,000
Number of Vacancies: 1
About Us:
VeriPark is a global technology company with over two decades of experience in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys across digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
Job Overview:
We are looking for a skilled Microsoft CRM Administrator to oversee the administration, configuration, maintenance, and support of our Dynamics 365 Customer Engagement (CE) platform. This role is crucial in ensuring the optimal performance, scalability, and usability of the CRM system to meet organizational needs.
Key Responsibilities:
- Oversee the implementation and maintenance of the new CRM system.
- Administer, configure, and maintain Dynamics 365 CE to support business processes and workflows.
- Troubleshoot and resolve technical issues, system errors, and data discrepancies promptly.
- Develop and run system jobs regularly to manage data usage.
- Oversee daily, weekly, and monthly business data input, verification, and quality enhancement.
- Annually review workflows and use cases with business teams, procedures, support/training, UIs, and integrations.
- Monitor system performance, identify areas for optimization, and implement solutions for improved efficiency.
- Stay updated with new features, updates, and best practices in Dynamics 365 CE; recommend enhancements or upgrades as needed.
- Develop and maintain a comprehensive understanding of Dynamics 365 Administrator tasks, including creating profiles, security roles, users, page layouts, and more.
- Complete bulk imports and exports of data; manage the reassignment of accounts and opportunities based on organizational changes.
- Raise tickets to Microsoft and other suppliers on behalf of the firm.
- Assist with user documentation and troubleshoot technical issues with the platform.
Skills & Qualifications:
- Essential Skills:
- Strong understanding of CRM concepts, business processes, and best practices.
- Experience with D365 Dataverse, Power Platform, PowerApps, and automating processes with D365 CE Workflows and Power Automate.
- Ability to trigger and execute SSIS packages.
- Strong data quality and management skills; ability to perform data cleaning and improvements.
- Good working knowledge of SQL Server and ability to query in SQL.
- Strong interpersonal skills; able to work with both technical and non-technical stakeholders.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Preferred Qualifications:
- 3+ years of relevant working experience.
- Bachelor’s or master’s degree in computer science or a related field.
- Banking experience is a plus.
- Microsoft Dynamics 365 certifications (e.g., PL 200, MB-901) are an advantage.
- Nice-to-Have Skills:
- Experience with Application Insights – Azure Monitor.
- Experience with Azure Active Directories.
What We Offer:
- Remote Freedom: Design your ideal workspace and achieve work-life balance.
- Performance-Linked Bonus: Recognition for your hard work.
- Comprehensive Benefits Package: Including health insurance, remote work support, and online psychological support.
- Birthday Leave: Enjoy a day off on your birthday.
- Global Impact: Work on cutting-edge projects with top-tier clients.
- Professional Development: Access to VeriPark Academy opportunities, webinars, and training sessions.
- Dynamic Community: Be part of a diverse and inclusive environment with engaging activities and events.
How to Apply:
Job Link
Contact Page
https://www.veripark.com/contact-us
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