Company: Diyar United Company
Location: Al Kuwait, Kuwait
Employment Type: Full-Time Employee
Vacancies: 1
Job Overview:
Diyar United Company is seeking a highly skilled IT Technical Support professional to provide exceptional desktop support services to end-users. The ideal candidate will possess strong technical knowledge, troubleshooting expertise, and excellent customer service skills to address and resolve both hardware and software issues efficiently. This role involves hands-on support as well as remote troubleshooting for off-site users.
Key Responsibilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues, resolving connectivity problems, and configuring desktop systems.
- Respond to help desk tickets and service requests, escalating issues as necessary while ensuring timely resolution within established SLAs.
- Perform hardware maintenance tasks such as installing, upgrading, and repairing desktop computers, laptops, printers, and other peripherals.
- Install, configure, and update software applications on desktop systems, ensuring compliance with organizational policies.
- Provide training and education to users on desktop applications and tools to enhance productivity and proficiency.
- Document technical solutions, troubleshooting steps, and user interactions in help desk ticketing systems for future reference.
- Implement and enforce desktop security measures, including antivirus software updates and system patches.
- Maintain accurate records of desktop hardware, software licenses, and peripherals, tracking asset movements and deployments.
- Provide remote desktop support to off-site users, using remote access tools to resolve technical issues.
- Assist with setting up new workstations, configuring email accounts, and resolving user account issues.
Required Skills & Qualifications:
-
- 5+ years of experience in a similar IT support role.
- Strong technical knowledge of desktop hardware, operating systems (Windows, macOS), and software applications.
- Excellent troubleshooting skills for both hardware and software-related issues.
- Strong customer service skills to provide effective support to end-users.
- Proficiency in diagnosing and resolving desktop issues efficiently.
- Clear communication skills, both verbal and written.
- Strong attention to detail and ability to document technical solutions accurately.
- Ability to manage workload effectively, prioritize tasks, and meet SLAs.
- Flexibility to adapt to new technologies and evolving user needs.
- Strong collaboration skills to work with other IT team members and departments.
Mandatory Certifications:
- CompTIA A+ Certified
- ITIL V3 Foundation Certified
- MOS 2016 Certified
- MCSE Certified
Academic Qualification:
- 3-year Diploma in a relevant field.
How To Apply
Job Link
Contact Page
https://www.diyarme.com/Pages/ContactUs.aspx
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