Location: Wetherill Park, Sydney, NSW, Australia
Company: Suttons
Job Description/Overview:
Suttons, one of Sydney’s most successful automotive dealer groups, is expanding its centralised outbound call centre. As a Customer Service Consultant, you will be responsible for driving service retention by contacting existing customers to secure vehicle service bookings. This role plays a critical part in supporting 18+ service departments, ensuring high-quality customer interactions.
Key Responsibilities:
– Proactively contact existing customers to schedule vehicle service bookings.
– Handle high-volume outbound calls while maintaining a positive and helpful attitude.
– Deliver exceptional customer service, ensuring a superior experience with every call.
– Use multiple screens and Microsoft Office applications efficiently.
Qualifications:
– Excellent verbal communication skills and confident telephone manner.
– Strong focus on customer service with the ability to handle high call volumes.
– Reliable, self-motivated team player with a strong work ethic.
– Competence with computers, MS Office, and multitasking.
Experience:
Previous experience as a Customer Service Representative or working in a call centre is preferred.
Skills:
– Strong verbal communication.
– Ability to manage high-volume calls.
– Competence with computer systems and multiple screens.
Benefits:
– Competitive weekly salary with a monthly bonus ($70k-$75k OTE).
– Consistent Monday to Friday work schedule (9am-5pm) with no weekend work.
– Work from home 3 days per week, plus free on-site parking.
– Supportive work culture with comprehensive training and excellent working conditions.
How to Apply:
Submit your application through SEEK, including answers to employer questions such as:
– How many years of customer service experience do you have?
– What is your right to work status in Australia?
– Do you consent to Drug and Alcohol Screening?
Additional Information:
Suttons is a family-owned motor group with 38 franchised dealerships across 24 locations in Sydney, serving the automotive needs of the region for nearly 75 years.
Who can Apply:
Applicants must have the right to work in Australia and possess relevant customer service experience.
Email: customercare@suttons.com.au
Job Link
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