Location: São Paulo
Company : Harley-Davidson
Job details:
– Compensation: Includes annual bonus programs, employee discounts on motorcycles and related products.
– Benefits: Health insurance, 401(k) plan, employee discounts, onsite fitness centers, and employee stores.
– Schedules: Full-time.
– Employment type: Full-time.
– Remote work options: Not applicable.
– Job duration: Permanent.
– Work hours: Standard business hours.
– Opportunities for advancement: Not specified.
– Training and development programs: Technical training and support through Harley-Davidson University.
Job Description/Overview:
The Lead Dealer Technical Services role involves providing expert technical support to Harley-Davidson dealers in Brazil, Mexico, and Latin America. Responsibilities include resolving complex technical issues, supporting technical training, and contributing to the improvement of service capabilities.
Key Responsibilities:
– Provide technical assistance for complex mechanical, electrical, and product issues.
– Respond to dealer technical support requests.
– Guide dealer technicians in diagnosing and resolving issues.
– Document support interactions and update internal stakeholders.
– Support technical training and knowledge sharing.
– Advise on service tools and systems.
– Authorize parts replacement and review Goodwill applications.
Qualifications needed:
– Graduate diploma.
– Advanced English communication skills; Spanish fluency is a plus.
– Deep understanding of motorcycle technical functions.
– Hands-on experience with motorcycles.
– Ability to diagnose issues remotely and guide technicians.
Experience:
– Relevant experience in technical support or similar roles.
– Experience with dealer technicians and across multiple geographical locations.
Skills:
– Technical problem-solving.
– Effective communication with technicians and management.
– Customer-focused approach.
How to Apply:
Apply through the Harley-Davidson career portal.
Additional information:
This position is not eligible for visa sponsorship or relocation assistance.
Who can apply:
Candidates with the required qualifications and authorized to work in Brazil.
Job link:
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