Location: Canada
Company : Percona
Job details:
– Compensation: Not specified
– Benefits:
– Flexible work hours
– Various paid time off programs
– All necessary equipment for remote office
– Funds for career development (external training, certifications, conferences)
– Ongoing connectivity allowances
– Opportunity to participate in equity incentive plan
– Programs supporting work/life balance (e.g., The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays)
– PAVE volunteering program and Women Transforming Technology initiatives
– Schedules: Not specified
– Employment type: Full-time
– Remote work options: Fully remote, globally dispersed workforce
– Job duration: Not specified
– Work hours: Flexible work hours
– Opportunities for advancement: Implied, as the company is a high-growth tech company
– Training and development programs: Yes, includes external training, certifications, and conferences
– Other relevant information: Percona operates on an open-source model and emphasizes a collaborative, highly-engaged culture.
Job Description/Overview:
As a Customer Marketing Manager at Percona, you will strategically align the efforts of the marketing and customer success teams to enhance customer experience through innovative marketing activities and campaigns. You will be responsible for ideating, planning, and executing customer advocacy programs and marketing campaigns, while leveraging analytics to optimize results. Your role will be critical in advancing customers through their journeys, improving client awareness, engagement, expansion, and retention.
Key Responsibilities:
– Develop and Execute Marketing Plans: Create integrated marketing plans, campaigns, and content that drive awareness, engagement, and retention.
– Customer Journey Mapping: Collaborate with stakeholders to map customer journeys and touchpoints to drive adoption and expansion.
– Content Customization: Tailor content and messaging to deepen relationships with clients and prospects.
– Track and Analyze Outcomes: Conduct reporting and trend analysis to improve customer experience.
– Deliver Cross-Channel Experiences: Implement personalized customer experiences across various channels.
Qualifications needed:
– ~2 years of experience in a marketing or customer-facing role for a B2B SaaS company
– Strong familiarity with Salesforce and Marketing Automation tools like Hubspot
– Expertise in data segmentation, measurement, and interpretation
– Ability to think customer-first and represent the voice of the customer
– Experience in creating and executing marketing campaigns that drive customer engagement and advocacy
– Understanding of the full customer cycle
How to Apply:
[Apply for this position](#)
Additional information:
– Percona is an advocate for an open-source world, providing top-notch open-source database software and services. The company is recognized globally as a leader in the open-source database space.
Who can apply:
– Open to candidates in Canada.
Job link
https://www.workingnomads.com/jobs/customer-marketing-manager-percona-448802
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