Location: Remote (Anywhere in the World)
Company : CData Virtuality
Job details:
– Compensation: Not specified
– Benefits: Flexible working conditions, paid vacation days, paid sick leaves, fast and dependable monthly payment (in EUR, USD, or Crypto), freedom and flexibility of a freelancer, potential to work as a contractor worldwide or as an employee in Germany
– Schedules: Flexible working hours
– Employment type: Full-time
– Remote work options: Fully remote
– Job duration: Permanent
– Work hours: Flexible
– Opportunities for advancement: Yes
– Training and development programs: Not specified
– Other relevant information: Fully integrated into teams and invitations for team events worldwide
Job Description/Overview:
CData Virtuality, a leading data virtualization software provider, is seeking a Software Support Engineer to join their team. The role involves ensuring optimal operation and seamless support for their diverse customer base, enhancing their experience with CData Virtuality’s software. The position involves both proactive and reactive service delivery, including SaaS support, platform support, monitoring, and operational tasks.
Key Responsibilities:
– Handle customer inquiries through in-product Intercom, providing both 1st and 2nd level support
– Offer first-level support to EU and US customers, focusing on ticket-based troubleshooting and problem resolution
– Utilize monitoring systems and tools to identify and address incidents proactively
– Set up, configure, and use cloud management and monitoring tools
– Manage cloud environments, perform software updates/upgrades on customers’ Windows and Linux machines (remote via RDP and SSH)
– Support the operation of CData Virtuality’s software and servers
Qualifications needed:
– Strong communication skills and fluency in English
– Self-organized, highly motivated, and responsible
– Empathic with an analytical approach
– Exceptional problem-solving skills and an inquiring mindset
– Understanding of database technology and Linux
– Proficiency in SQL and ability to debug source code
– Experience in software support/consulting or a comparable function
– Skilled in troubleshooting and understanding documentation for desired behavior
– Ability to simplify complex topics and work independently under pressure
Nice-to-have Requirements:
– Experience with SLA-bound operations and screen-sharing/phone support
– Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms
How to Apply:
To apply for this position, please visit the application link provided on the job listing.
Additional information:
– Stable and reliable job with the freedom and flexibility of a freelancer
– Fast and dependable monthly payment in EUR, USD, or Crypto
– Contributing to the success of a growing company
– Working with cutting-edge technologies
– Knowledgeable and approachable C-Level
– Smart, friendly, and international colleagues
– Full integration into teams and invitations for team events worldwide
Who can apply:
– Anyone with the required skills and experience, irrespective of location
Job link:
https://weworkremotely.com/remote-jobs/cdata-virtuality-software-support-engineer
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