Location: 10 A rue des Mérovingiens L-8070 Bertrange
Company Name :CTG Luxembourg
Job details
- Working time: Full-time
- Type of contract: Permanent contract
- Spoken languages: FR , EN
- Professional experience: Proven Experience (5 years and more)
- Educational level: A-Level / Tech-Level
Job Description/Overview:
CTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg.
Key Responsibilities
- You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
- You will have incident ownership and communication throughout the lifecycle of the incident
- You will handle in policy and out of policy service requests
- You will intervene onsite at the user location or temporary location
- You will execute IMACD tasks
- You will raise requests for authorisation of service requests
Qualifications needed
- You are able to speak and write fluently at least English and French, to communicate easily with all the users
- You are experienced and have already worked in a similar position for at least 2 years
- You are familiar with ticketing tools and CMDB tools
- You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
- You have knowledge of mobile devices and mobile phone services
- You have an understanding of networking and networking protocols
- You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
- You have good problem-solving skills and you are flexible and stress resilient
- You are a team player who likes to work in an international environment
- You like to pay attention to details and you are customer focused
Benefits
- An individual career development plan and a dedicated training program
- A competitive salary package
- 5 additional vacation days
- Extra-legal benefits (daily allowances, PC plan, …)
- Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events
Job link:
https://en.moovijob.com/job-offers/ctg-luxembourg/service-desk-agent-f30bd
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