Location:
Auckland CBD, Auckland
Company :
Medtech Global
Job details:
– Full time
– Posted 2d ago
Job Description/Overview:
Medtech Global, a market-leading provider of practice management software for primary healthcare in New Zealand, is expanding globally. We are seeking a customer care superstar for the role of Application Support Specialist. This position is crucial for providing technical support related to Medtech software, resolving customer issues, and ensuring exceptional customer care.
Key Responsibilities:
– Provide technical support for Medtech software
– Solve challenges faced by customers or their IT departments
– Escalate unresolved issues to appropriate levels
– Document and distribute information effectively
– Advise customers on maximizing their use of practice management systems
– Maintain high customer satisfaction through exceptional service
– Collaborate with technical, sales, and finance teams to resolve issues
– Manage open queries and maintain adherence to SLA standards
Qualifications needed:
– Previous experience in a customer support role within the healthcare industry
– Practical knowledge of practice management systems
– Strong CRM skills and adaptability to new IT platforms
– Application support experience and/or IT education is advantageous
Experience:
– Experience in an application support function
– Experience in customer service
– Experience in the healthcare services industry
Skills:
– Problem-solving skills with a track record of successful resolutions
– Effective communication skills via phone, email, and chat
– Ability to work in a fast-paced, KPI-driven environment
– Commitment to supporting exceptional customer outcomes
How to Apply:
Submit your application including your resume and a cover letter detailing your experience and qualifications.
Additional information:
– Hybrid working, very family-friendly
– Office-based with a minimum of four days per week in the office
– Birthday off
– Wellbeing allowance annually
– Career development opportunities
– Office located in Wynyard Quarter
Who can apply:
– Must have the right to live and work in New Zealand
Job link:
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