HAPPY FACE TRAVELS

Remote Head of Digital

Location:  USA Only

Company Name: SketchDeck

Job Details:

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

Job Description/Overview:

As the Digital Services Leader, you will play a critical role in growing our ~$3.5M/year digital service to a target of $10M/year over the next three years. You will oversee and expand our digital practice team, ensuring operational excellence across digital marketing campaigns, website design and development, and email. Reporting to the Founder & SVP of SketchDeck, you will lead a team comprising a Director of Digital Services, two Project Managers, a Lead Developer, a Design Director (30%), and freelance Designers & Developers.

Key Responsibilities:

– Set the vision & manage the overall digital practice (30%)

  – Oversee team P&L and regularly report performance to leadership.

  – Develop scalable strategies aligned with our operating values to achieve 10x growth over five years.

  – Direct the overall strategy for digital services, including project focus, platforms, and staffing.

  – Manage revenue pipeline, addressing capacity gaps and overflow.

  – Align team hires with growth and profitability goals.

  – Manage partner agencies and freelancers for specialized skills.

  – Lead coaching and performance management to enhance team capabilities.

  – Ensure client ROI and satisfaction to drive referrals and repeat business.

  – Ensure collaboration across SketchDeck teams & functions, including creative impact & project success teams.

  – Share thought leadership with our team and clients.

– Lead client communication, strategy, and some project management on our largest digital projects, ensuring quality, timing, client satisfaction & profitability (30%)

  – Understand client goals and build solutions that exceed expectations.

  – Create strategies to increase the ROI of digital assets (e.g., SEO performance, conversion).

  – Ensure high-quality, usable project deliveries that exceed industry standards.

  – Maintain senior-level client relationships through process, keeping confidence & satisfaction.

  – Manage scope and billing, negotiating changes of scope if needed.

  – Work with clients, team members, and Director of Digital Services to identify & solve challenges.

  – Oversee our own (SketchDeck) digital presence (website & emails).

– Drive new opportunities and partner with our business development team to grow the team’s work aligned to our overall mission & capabilities (40%)

  – Join business development calls with developed opportunities to secure client confidence.

  – Develop solutions, pricing & timelines to clients’ digital problems.

  – Build & lead pitches, inspiring clients to partner with us.

  – Create winning RFI and RFP responses.

  – Develop proposal materials inclusive of case studies, initial POVs on prospective clients’ businesses, and strategic presentations.

  – Input and influence on how to best market and sell SketchDeck Digital products.

Qualifications Needed:

– Strong culture & values.

– 10+ years of digital agency experience with 5+ years in leadership (managing team).

– Proven record of leading & scaling a digital service line to $5M+.

– Expertise in strategic digital marketing, social media, and advertising.

– Technical knowledge & understanding of delivering modern, performant websites & emails.

– Proven business development & client communication/relationship skills.

– Wide industry knowledge (e.g., understand popular frameworks, website trends, etc).

– Understanding of user experience, digital design, and front-end development.

– Knowledge and experience with WordPress and Webflow (current platforms for website development).

– Strong understanding of website KPIs.

– Ability to multi-task and prioritize in a fast-paced and dynamic work environment.

– Strong creative and design sense – you know what good design looks like!

Experience:

– 10+ years of digital agency experience with 5+ years in leadership roles.

Skills:

– Strategic digital marketing

– Social media

– Advertising

– Technical knowledge (websites & emails)

– Business development

– Client communication

– User experience

– Digital design

– Front-end development

– WordPress and Webflow proficiency

How to Apply:

Apply through the We Work Remotely platform.

Additional Information:

– Salary range: $150K – $180K base + $10K – $30K on-target annual commission (paid monthly)

– Health insurance (medical, dental, and vision)

– 401(k) with company match

– Fully remote working (pre-covid and continuing)

– Paid time off that grows with tenure

– Annual company retreat

– Computer hardware of your choice (up to $2000)

– $500 towards your office setup expenses

– Work with a talented team of creatives, business people, and engineers!

Who Can Apply:

USA residents only.

Job Link:

https://weworkremotely.com/remote-jobs/sketchdeck-head-of-digital

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