HAPPY FACE TRAVELS

Customer Experience Specialist

Company: InDebted

Location: UK

Job Description/Overview:

InDebted is revolutionizing consumer debt collection with an AI and ML-driven, customer-centric approach. We are fully remote, with a team of over 300 people worldwide, and are experiencing significant growth. The Customer Experience Specialist will provide outstanding support to customers as they resolve past due accounts and take steps towards financial fitness.

Key Responsibilities:

– Utilize excellent written and verbal communication skills to interact with customers through live chat, email, SMS, and voice.

– Analyze customer concerns, acknowledge issues, determine causes, provide solutions, and follow up if necessary.

– Recommend process or technology improvements to internal teams.

– Align behaviors with InDebted’s values and comply with applicable laws and regulations.

– Help customers on their debt-free journey using a deep understanding of our product and their situation.

– Actively participate in training initiatives to grow skills and knowledge.

– Meet and exceed key metrics: Productivity (85%+), Quality (90+), and CSAT (Coming Soon).

Qualifications Needed:

– Self-motivated and resourceful with critical thinking and problem-solving skills.

– Highly dependable and flexible.

– Proficient in utilizing web-based tools for customer interaction and documentation.

– Ability to multitask and interact with up to 5 customers simultaneously through various digital channels.

Experience:

– Experience in customer experience or customer service roles.

– Critical thinking and problem-solving skills.

– High proficiency with web-based tools.

Skills:

– Customer experience.

– Customer service.

– Critical thinking.

– Communication skills.

Benefits:

– Flexible working arrangements as part of a global, fully remote team.

– Employee equity with access to share options.

– Flexible paid leave with a trust-based leave model.

– Support from Uprise, our EAP Provider, for physical, social, and psychological well being.

– Budget of AUD $750 (or local equivalent) for remote work setup to support productivity.

How to Apply:

Apply for this position through the InDebted careers page.

Job Link

https://www.workingnomads.com/jobs/customer-experience-specialist-indebted

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