Location:
Remote
Employer :
Henry Meds
Henry Meds is a company focused on making long-term care for chronic conditions accessible, affordable, and easy, even for the uninsured or underinsured. They emphasize a casual culture, remote-first workplace, and generous benefits such as unlimited PTO and comprehensive healthcare coverage.
Henry Meds is dedicated to revolutionizing healthcare accessibility and affordability for millions of Americans facing chronic conditions. They prioritize a remote-first work environment and offer extensive benefits to their employees.
Job Details:
Key Responsibilities:
Operational Strategy Development: Collaborate with the executive team to develop and execute strategic initiatives aligned with company objectives. Drive operational excellence through process optimization and innovation.
Leadership and Team Management: Lead and mentor customer service, clinical operations, and pharmaceutical operations teams. Foster a culture of collaboration, accountability, and continuous improvement.
– Customer Service Optimization: Ensure exceptional service delivery and customer satisfaction. Develop strategies to enhance the customer experience and build long-term relationships.
– Clinical Operations Management: Direct efficient execution of trials, studies, and research projects. Implement best practices to ensure compliance with regulatory requirements and industry standards.
– Pharmaceutical Operations Oversight: Lead production, supply chain, and distribution processes. Drive efficiency, cost optimization, and quality assurance initiatives.
– Cross-Functional Collaboration: Foster communication and collaboration across departments to streamline processes and optimize resource allocation.
– Performance Monitoring and Reporting: Develop KPIs to track operational performance. Analyze data and prepare comprehensive reports for senior management.
– Risk Management and Compliance: Identify operational risks and compliance issues. Develop and implement mitigation strategies to ensure adherence to regulatory requirements and company policies.
Qualifications Needed:
– Proven leadership experience in high-growth environments, particularly in startups.
– Strong background in operational management with a focus on logistics and customer service.
– Experience managing large-scale customer service organizations (1000+ FTE).
– Strategic planning and problem-solving skills with a focus on driving operational excellence.
– Excellent communication, negotiation, and interpersonal skills.
– Demonstrated leadership abilities, including team building and talent development.
– Ability to navigate complex regulatory environments and adapt to startup dynamics.
– Passion for innovation and driving positive change within organizations.
Company Offers:
– Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).
– 401k with matching contributions from day one.
– Unlimited PTO.
– Remote position with up to 20% travel (domestic and international).
– Impactful work in a fast-growing startup making a difference in healthcare accessibility.
Equal Opportunity Statement:
Henry Meds is committed to creating a diverse and inclusive workplace. They do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or any other protected status.
This summary encapsulates the key details of the VP, Customer Operations role at Henry Meds, emphasizing the company’s mission, job responsibilities, qualifications, and benefits offered.
For more information about our company and other career opportunities, please visit our website
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