Location: Austin Texas USA
Company :Electronic Arts
Job details
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Job Description/Overview:
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
Key Responsibilities
- Take a leadership role in collaborating with other teams to document and elucidate current methods of delivering experiences, and lead the identification and implementation of improvement strategies.
- Use customer insights and data to recommend areas of improvement and help teams prioritize their investment opportunities
- Lead a cross functional team to commit to making improvements through problem framing, roadmap negotiation, objective agreement, timing, and scoping
- Bring customer centered design to every effort you lead ensure we keep the customer at the center of all our solutions
- Identify a backlog of partnership opportunities to improve player/fan experiences we offer today
- Report on the effectiveness of the solutions deployed including experience improvements and performance impacts and pivot recommendations based on strategy effectiveness
- Identify customer experiences across EA that can be more cohesive so we can close organizational gaps and reposition us for more impactful engagement with our fans
- Size opportunities to develop prioritized roadmaps to address important issues.
- Participate in leadership conversations to represent Fan Growth in essential conversations including legal, corp communications, studio, brand to ensure that we are advocating for the best player experience and EA outcomes
- Develop, and partner across important EA organizations to identify, create, communicate and implement cohesive fan experiences.
- Develop relationships to understand strategic direction of other EA organizations and use that information to influence Fan Growth priorities
- Share insights and strategic direction information across Fan Growth, socializing with leadership, internal management team, and immediate work groups.
Qualifications needed
- 10 years program management
- 5 years product management and/or user experience design
- Can manage more than one project or initiative with competing schedules simultaneously
- Project risk identification and mitigation
- Strong verbal and written skills with the ability to simplify complex issues
Experience:
- Experience leading formal or informal teams
- Experience with account management or partner support
- Experience analyzing information to identify important player pain points and propose solutions to resolve
- Experience using analytics and data to influence decision-making and make measurable improvements
- Can frame problems and create unifying goals across different teams
How to Apply:
Click on the Job Link to Apply
Who can apply:
Qualified Applicant can Apply
Job link:
https://www.dice.com/job-detail/117d3cec-ff4a-4cc3-8a4a-90d366511ea0
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