Location:
Whanganui Central, Manawatu
Employer :
Axiam Plastics:
Axiam Plastics is seeking a Customer Support Technician. The role will be responsible for developing customer-driven documentation and coordinating required functions for the in-spec delivery of components. This role involves liaising with technical, engineering, and operational teams, requiring a good understanding of technical terminology and operational concepts.
Job Details:
The Customer Support Technician will report to the Business Development Manager and work closely with in-house technical and quality teams to provide customers with relevant reporting and communication.
Key Responsibilities:
– Creating and updating process control documents (OPWI, Control Plan, FMEA, Process Flow, Drawing Register)
– Processing Engineering Change Notifications
– Conducting Gauge Repeatability and Reproducibility studies (Gauge R&R)
– Managing Part Production Approval Protocols (PPAP)
– Overseeing Supplier Part Approval Protocols (SPAP) / Validations
– Communicating with customers, including:
– Reviewing and understanding customer products and product drawings
– Discussing measuring/monitoring specific to customer products
– Deciding on production QA requirements and SPAP requirements
– Discussing jigs and fixtures required for SPAP and ongoing checks
– Costing SPAP trials and validation in conjunction with the technical team
Qualifications Needed:
– Customer-centric mindset with a focus on quality outputs
– Effective communication skills
– Proficiency in Microsoft Word and Excel
– Knowledge of current manufacturing methods and machinery
– Preferably a tertiary qualification or relevant experience in the designated fields
Experience:
– Previous experience in a similar customer support or technical role is beneficial
Skills:
– Ability to communicate effectively
– Proficiency in Microsoft Word and Excel
– Knowledge of current manufacturing methods and machinery
– Reliable, self-motivated, and able to work unsupervised
– Meticulous attention to detail and quality
Salary/Compensation:
– $32 – $36 per hour
How to Apply:
If this sounds like you, please apply with a Cover Letter and your CV. Be sure to include answers to the following questions:
– Which of the following statements best describes your right to work in New Zealand?
– Which of the following Microsoft Office products are you experienced with?
– What’s your expected annual base salary?
Additional Information:
This is a great opportunity for an individual who wants to join a great team and enjoys a challenge.
Who Can Apply:
Applicants who meet the qualifications and experience criteria.
For more information and to apply, you can visit the job listings on seek
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