HAPPY FACE TRAVELS

Quality Success Manager (PT or MT only)

Job Description

Job Title: Quality Success Manager (PT or MT only)  

Location:  North America (Remote)

Competitive salary based on experience.

Employer : Qualio:

Qualio is on a mission to empower life science teams to launch and scale life-saving products by building a connected and integrated quality management platform for the life science ecosystem. Our all-remote team is distributed across North America, Europe, and Australia, serving a diverse range of customers from computational biology to mRNA vaccine development.

 

What’s the Opportunity?

Join Qualio’s Customer Success team as a Quality Success Manager to champion customers in adopting Qualio’s platform and quality initiatives. You will work closely with customers to align their goals with business objectives, drive product feature adoption, and support both retention and expansion efforts.

Key Responsibilities:

– Act as the key contact and advocate for assigned customers.

– Drive revenue through the adoption of new product features and expanded usage.

– Collaborate with Product, Marketing, and Sales teams to advocate for customers and identify growth opportunities.

– Leverage your quality expertise to support customer adoption and success with Qualio.

– Continue developing your knowledge of quality regulations applicable to Qualio’s customer base.

Qualifications Needed:

– 3+ years of experience in Quality roles in the Medical Device field of Life Sciences.

– Strong understanding of software systems used in quality management.

– Experience with eQMS system implementation, adoption, and organizational change management.

– Certified or lead auditor experience with quality systems.

– Demonstrated experience as a trusted advisor to customers.

– Excellent communication, organizational, and time management skills.

– Ability to thrive in a fast-paced environment.

 

Additional Skills:

– Quality experience in other Life Sciences industries (Digital Health, Software as Medical Device, Therapeutics).

– Applicable lead auditor certifications (ISO-9001, ISO-13485).

– Familiarity with international regulations (MDR, PICS) is a plus.

– Benefits include matching 401(k), medical, dental, and vision benefits, dependent & health FSA, short/long-term disability, basic & voluntary life insurance, unlimited PTO policy, a home office supplies allowance, and 12 weeks of paid parental leave.

 

How to Apply:

– – This is a remote position with a focus on Pacific or Mountain time zones.

– Qualio is committed to diversity and encourages candidates from all backgrounds to apply.

Who Can Apply:

 Open to candidates with relevant experience who are interested in working in a dynamic, remote environment.

For more information about our company and other career opportunities, please visit our website

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