Position: Software Support Specialist
Location :Denver, CO, United States
Company: Tuff Shed
Job Description/Overview:
Tuff Shed is seeking a Software Support Specialist to provide technical assistance to corporate and field employees. The role involves diagnosing and resolving software issues, documenting solutions, and ensuring effective communication with users.
Key Responsibilities:
Diagnose and resolve problems for remote and local users of approved software
Create and update support tickets with relevant information
Communicate statuses and solutions to team members
Research issues and create documentation to improve departmental knowledge
Perform on-call duties as required, including during holidays and weekends
Qualifications:
High School diploma or equivalent
Basic technical knowledge in computers, smartphones, and other hardware
Experience supporting ERP and CRM software applications, preferably Salesforce
Experience:
Experience in a customer support role, especially in software applications
Skills:
Strong organizational and time management skills
Ability to communicate technical concepts in simple terms
Basic network troubleshooting skills
Ability to build positive relationships with users and colleagues
How to Apply:
Interested candidates can apply via the company’s website.
Additional Information:
Hybrid work option (2 days at home, 3 days in the office)
Posting expires on 10/29/2024
Who can Apply:
Open to qualified candidates with relevant experience.
Company Email:
Advertised Until:
10/29/2024
Job link
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