American Medical Association
Chicago, IL
Full-Time
About the American Medical Association (AMA)
The American Medical Association (AMA) is the largest professional association of physicians in the U.S. and a non-profit organization committed to improving public health. Our mission is to promote the art and science of medicine and advocate for better healthcare nationwide.
At AMA, we strive to create an inclusive and diverse workplace where employees can thrive professionally. We support career growth, social responsibility, and equity in all our practices.
About the Role
We are looking for a Customer Service Representative II to join our Unified Service Center team. This remote role is open to candidates located in Illinois, Indiana, or Wisconsin.
As a Customer Service Rep II, you will play a critical role in providing exceptional customer service, supporting AMA members, and ensuring all inquiries are handled efficiently and professionally. You will also engage in sales and up-service programs, assisting members with AMA products, journals, membership services, and digital support.
Key Responsibilities
Customer Service & Membership Support
- Handle inbound and outbound customer service inquiries regarding membership benefits, pricing, and processing.
- Assist with policy information, invoices, conference registration, and written communication.
- Address AMA policy and membership inquiries professionally and efficiently.
- Forward complex inquiries to AMA subject matter experts when needed.
Sales & Up-Service Programs
- Actively participate in membership sales and service programs, ensuring goal achievement.
- Conduct 60%-70% outbound calls each week to engage and assist AMA members.
Digital Support & Website Assistance
- Assist customers with single sign-on registration, password resets, and website navigation.
- Provide guidance on accessing AMA online resources.
Health Solutions & Journal Support
- Respond to inquiries about AMA books, journals, subscriptions, and product pricing.
- Support online catalog users with registration and troubleshooting.
- Process book orders, journal subscriptions, billing inquiries, and service adjustments.
Physician Credentialing & Data Management
- Validate physician identities and update demographic data.
- Support AMA credentialing products by assisting with registration, orders, and navigation.
Other Responsibilities
- Participate in training, performance management, and service improvement projects.
- Maintain accurate and organized customer records.
Requirements
- Bachelor’s degree OR 4+ years of customer service and/or telemarketing experience preferred.
- Strong experience with service center tools (telephony, CRM, data applications).
- Excellent oral and written communication skills with the ability to engage professionally with physicians.
- Advanced knowledge of AMA structure, membership benefits, and advocacy issues is a plus.
- Ability to multi-task in a high-volume, fast-paced environment.
- Proficiency in Microsoft Office Suite and other customer service software.
Key Competencies
Strong problem-solving and decision-making skills
Ability to prioritize and manage multiple tasks effectively
Exceptional customer service and relationship-building skills
High attention to detail and accuracy
Demonstrates commitment to achieving service excellence
Compensation & Benefits
Salary Range: $21.45 – $25.46 per hour
Bonus Plan Participation
Full-Time Remote Position (IL, IN, WI)
AMA also offers a comprehensive benefits package, including:
- Healthcare, dental, and vision coverage
- 401(k) retirement plans
- Paid time off (PTO) and holidays
- Professional development opportunities
How To Apply
Job Link
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