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Technical Writer

Company: Sync.com
Location: Remote (Based in Toronto, ON)
Job Type: Full-Time
Compensation: Competitive salary with comprehensive benefits

About Sync.com

Sync.com is Canada’s largest cloud storage and document collaboration provider and a global leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone by creating a safe space for the world to collaborate. Trusted by over 2 million businesses and individuals worldwide, we’re transforming how small and medium-sized businesses work together while expanding into the digital enterprise space.

Join our incredible team and help define the future of work by supporting game-changing projects and ideas.

The Role

As a Technical Writer at Sync.com, you will create and maintain customer-facing educational content, ensuring complex topics are explained clearly and effectively. You’ll develop a variety of content types, including documentation, infographics, videos, and UI text, enhancing the Sync customer experience.

Responsibilities

  • Content Creation: Develop how-to guides, user guides, technical white papers, knowledge base articles, release notes, and more.
  • Content Strategy: Organize existing documentation, identify gaps, and align the documentation roadmap with product and engineering initiatives.
  • Cross-Functional Collaboration: Work with product discovery teams and provide feedback to improve UI text and terminology.
  • Customer Insights: Build feedback loops with Customer Service and Success teams to refine and enhance documentation based on user needs.
  • Benchmarking: Evaluate competitor documentation to maintain industry-leading quality and identify opportunities for improvement.
  • Editing and Enhancements: Review, edit, and improve content written by others to ensure consistency and clarity.
  • Proactive Learning: Become a product “power user” to anticipate and address customer questions effectively.

Requirements

  • Education: Bachelor’s degree in a relevant field or equivalent practical experience.
  • Experience: 3+ years in a tech company creating technical documentation for diverse audiences.
  • Technical Skills:
    • Solid understanding of privacy, security, and encryption concepts.
    • Basic understanding of source code.
    • Proficiency in HTML, CSS, and JavaScript; graphic editing skills are a bonus.
  • Content Skills: Ability to write for the web and produce 4–6 high-quality articles weekly.
  • Tools Proficiency: Experience with modern content creation tools and platforms.
  • Soft Skills: Strong attention to detail, ability to iterate based on results, and excellent organizational skills.

Perks and Benefits

  • Wellness Program: Generous benefits to support your work-life balance.
  • Health Benefits: Best-in-class health and wellness coverage.
  • Paid Vacation: Includes carry-over options for unused days.
  • Flexibility: Flexible work schedule with remote work-from-home opportunities.

Equal Opportunity Employer

Sync.com is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates and accommodate individuals with disabilities throughout the recruitment process. If you require accommodations, please let us know.

Join us and help keep the world in Sync!

How To Apply 

 

Job Link 

 

https://www.ziprecruiter.com/c/Sync.com/Job/Technical-Writer/-in-Toronto,ON?jid=7e910c8f5cc4760e

 

Email 

 

help@sync.com

 

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