Capella Hotel Group | Sydney, NSW, Australia
Full-time | $25 per hour | Shift Work | Weekend & Public Holiday Availability
About Capella Hotels and Resorts
Capella Sydney represents a stunning transformation of the heritage-listed Department of Education sandstone building into a luxury hotel. The hotel blends lavish amenities, magnificent architecture, and refined interiors to create an exceptional guest experience. It has quickly become one of the finest hotels in the world, offering both local and international guests a unique and unforgettable stay.
Position Summary
As a Reservations Agent at Capella Sydney, you will be responsible for providing a warm, professional pre-arrival experience for guests. This role involves managing reservation requests, changes, and cancellations, while collaborating with the Sales, Marketing, Operations, and Finance teams to ensure maximum guest satisfaction and achieve revenue goals. Your ability to effectively manage incoming reservations and communicate with travel partners will be key to your success in this role.
Key Responsibilities
- Provide an exceptional first impression of the hotel by delivering a professional and welcoming pre-arrival experience.
- Process reservation requests, changes, and cancellations via phone, email, and online channels.
- Serve as a liaison between travel partners and the hotel to manage availability, pricing, and room reservations.
- Promote local culture, heritage sites, and events, offering guests recommendations and directions.
- Monitor incoming reservations, review details, and follow up with clients to ensure clarity and a smooth check-in process.
- Maintain positive relationships with guests and colleagues, ensuring effective communication and cooperation across teams.
What We’re Looking For
- Experience: Background in hospitality, customer service, sales, or a similar role.
- Skills: Strong verbal and written communication skills; ability to manage customer interactions over the phone.
- Qualifications: Hospitality or Sales/Marketing qualifications preferred.
- Systems Knowledge: Familiarity with Property Management, Customer Relations Management, and Distribution systems.
- Flexibility: Availability for morning, evening, weekend, and holiday shifts.
- Work Rights: Must have valid working rights in Australia.
- Availability: Open to both full-time and part-time contracts.
What We Offer
- Uniform: Full uniform provided and laundered.
- Meals: Complimentary shift meals.
- Discounts: Hotel and group-wide discounts.
- Career Development: Online training courses for personal and professional growth.
- Work Environment: A dynamic and supportive workplace in a beautifully crafted, heritage building.
How To Apply
Job Link
https://au.indeed.com/viewjob?jk=3a2bac0e29316248&tk=1ielu66vch3m286m&from=serp&vjs=3
reservations.singapore@capellahotels.com
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