Sheraton Grand Mirage Resort Port Douglas | Port Douglas QLD 4877, Australia
About Us
Nestled between the Great Barrier Reef and the Daintree Rainforest, Sheraton Grand Mirage Resort Port Douglas is an iconic tropical escape. As part of the global Marriott International family, we are proud to offer unparalleled hospitality while fostering a supportive and community-focused workplace. Join us and experience the pride of being part of a global hospitality leader with over 8,500 properties across 138 countries.
About the Role
We are seeking a motivated and customer-focused Guest Services Agent to join our friendly Front Office team. This role is integral to creating superior, personalized, and memorable guest experiences. You will assist with guest queries, resolve issues, and ensure smooth operations in collaboration with the team.
Key Responsibilities
- Provide exceptional service by greeting and assisting guests with queries and requirements.
- Take ownership of guest issues and resolve them collaboratively with the Front Office team and other resort departments.
- Manage telephone queries professionally, maintaining privacy and confidentiality at all times.
- Contribute to maintaining a warm and welcoming atmosphere for all guests.
Requirements
- Positive “can-do” attitude with a collaborative communication style.
- Flexible approach and ability to identify and implement problem-solving solutions.
- Experience working with Property Management Systems (Opera experience is a plus).
- High school certificate or equivalent; a tertiary qualification is highly regarded.
- Previous experience in a similar role at an international standard 4- or 5-star hotel is desirable.
- Availability to work flexible schedules, including weekends.
Why Join Us?
- Exclusive Staff Discounts: Food, beverage, and accommodation discounts across all Marriott International properties for you, your family, and friends.
- Flexible Work Arrangements: Enjoy the Life with the Works program offering sabbatical leave, birthday leave, and more.
- Career Growth: Access internationally recognized training programs and exciting career opportunities within Marriott.
- Perks: Free onsite parking, laundry service for work attire, and employee referral incentives.
- Wellbeing Support: Employee Assistance Program for physical, emotional, and financial wellbeing.
- Global Network: Be part of the world’s largest hotel network, valuing equality, diversity, and inclusiveness.
About Marriott International
Marriott International is an equal opportunity employer committed to fostering an inclusive, people-first culture. We value diversity and encourage applications from candidates of all backgrounds.
How To Apply
Job Link
https://au.indeed.com/viewjob?jk=6ffd1da4facbc491&tk=1iels868hh3nu82o&from=serp&vjs=3
hqaffirmativeaction@marriott.com
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