Position: Customer Service Representative
Location: Town and Country, MO, USA
Company: Charter Communications (Spectrum)
Job Description/Overview:
As a Customer Service Representative focused on Internet and Voice Repair, you will provide phone support, troubleshoot technical issues, and address billing inquiries. This role requires active listening, problem-solving, and a positive approach to helping customers. You’ll represent Spectrum, a Fortune 100 company, while working in a fast-paced call center environment.
Key Responsibilities:
Handle inbound calls and assist with technical and billing issues.
Troubleshoot internet and phone-related problems.
Deliver exceptional customer experiences.
Maintain professionalism and courtesy in all interactions.
Continuously learn and apply new skills for customer service improvement.
Qualifications:
High school diploma or equivalent.
Ability to work flexible schedules, including nights, weekends, and holidays.
1+ years of customer service experience.
6+ months of technical support and phone experience.
Proficiency in MS Office and basic computer applications.
Preferred Qualifications:
1+ year in a call center or office environment.
Strong communication, organization, and time management skills.
Dependability, problem-solving, and a proactive mindset.
Experience:
1+ years of customer service and related experience.
Skills:
Customer service, problem-solving, multitasking, and resilience.
How to Apply:
Link
Additional Information:
Starting pay: $20 per hour.
Benefits include paid training, career growth opportunities, and comprehensive health and wellness support.
Who can Apply:
Individuals with customer-centric attitudes, technical skills, and the ability to work in a dynamic call center are encouraged to apply.
Job link
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