Company: Refrigeration Industries and Storage Co. (K.S.C)
Location: Kuwait
Employment Type: Full-Time
Industry: Heavy Industry & Metallurgy
Job Description:
We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will manage inbound and outbound calls, address customer inquiries, and ensure a seamless customer experience. Fresh graduates are welcome to apply, making this an excellent opportunity to start or grow your career in a professional and dynamic environment.
Key Responsibilities:
- Handle inbound and outbound calls promptly and professionally.
- Analyze customer requirements and provide tailored solutions or information.
- Inform customers about products and services, creating leads using appropriate lead types.
- Build sustainable relationships with customers by going the extra mile to engage and assist them.
- Maintain detailed records of all incoming and outgoing telephonic interactions.
- Minimize customer wait/hold time by addressing queries efficiently and with a friendly tone.
Skills and Qualifications:
-
- Experience: Fresh graduates are encouraged to apply.
- Proven ability to manage call center responsibilities is a plus.
- Communication:
- Strong phone etiquette and verbal communication skills.
- Proficient in negotiating and explaining product or service benefits clearly.
- Technical Proficiency: Familiar with modern communication tools and software.
- Multi-Tasking: Capable of managing multiple tasks and documenting important details during calls.
- Adaptability: Positive attitude toward suggestions and a willingness to improve based on feedback.
- Customer Service: Commitment to providing a positive and engaging customer experience.
Preferred Candidate:
- Residence: Kuwait
- Gender: Male
How To Apply
Job Link
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