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Reservation Call Center Agent

Company: Rosen Hotels & Resorts
Location: 4000 Destination Parkway, Orlando, FL 32819
Job Type: Full-Time

Join the Rosen Hotels & Resorts Team!

Rosen Hotels & Resorts is one of Florida’s most respected hospitality companies, known for its diverse and inclusive workplace culture. We’re looking for Reservation Call Center Agents to provide outstanding service to guests, travel agents, and referral networks. This is your opportunity to join a team dedicated to delivering exceptional experiences while fostering your professional growth.

Job Summary:

As a Reservation Call Center Agent, you will handle booking reservations for guests, ensuring a smooth and friendly process. You will answer inquiries, promote our hotel amenities, and deliver personalized guest service in line with Rosen’s high standards.

Key Responsibilities:

  • Book reservations for guests, travel agents, and other referral networks.
  • Respond courteously to inquiries about room availability, accommodations, and hotel amenities.
  • Input and manage reservation data accurately in the booking system.
  • Promote and upsell hotel services, packages, and special offers.
  • Address guest concerns professionally and escalate issues when needed.
  • Collaborate effectively with team members to build strong guest relationships.
  • Ensure compliance with the company’s drug-free and tobacco/nicotine-free workplace policies.
  • Perform additional duties as assigned.

Qualifications:

  • Strong verbal and written communication skills.
  • Proficiency in computer systems and software applications.
  • Excellent listening skills with the ability to empathize and resolve guest issues.
  • Team player with a detail-oriented mindset.
  • Previous experience in a call center or hospitality environment is preferred but not required.
  • Must be legally authorized to work in the USA.

Education Requirements:

  • High school diploma or equivalent is required.

Why Work at Rosen Hotels & Resorts?

  • Affordable health and dental insurance.
  • On-site medical center for convenience.
  • Competitive compensation and paid holidays.
  • Paid vacation and personal days.
  • Tuition reimbursement and higher education scholarships.
  • 401(k) retirement savings plan.
  • Childcare financial assistance.
  • Hospitality and dining discounts.
  • Access to our Family Outreach Center.
  • Excellent career growth opportunities.

Discover Life at Rosen

Join our family of over 3,000 associates and thrive in a workplace where individuality and innovation are celebrated. At Rosen Hotels & Resorts, your career can grow while making an impact in the hospitality industry.

How To Apply 

 

Job Link 

 

https://www.indeed.com/viewjob?jk=aa793dfc42da891a&tk=1ieau8s89h76g84t&from=serp&vjs=3

 

Email 

 

careers@rosenhotels.com

 

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