Position: Customer Support Specialist
Location : Boston, MA, USA
Company: America’s Test Kitchen
Job Description/Overview:
This role involves managing customer inquiries via chat, phone, and email to ensure high satisfaction. Tasks include handling cancellations, retaining accounts, analyzing feedback, and coordinating loyalty activities.
Key Responsibilities:
Address customer concerns and offer solutions.
Execute retention activities.
Monitor social media and engage with customers.
Manage outbound programs.
Qualifications:
Strong communication and problem-solving skills.
Knowledge of Google Suite.
Experience:
6 months in a direct customer role preferred.
Skills:
Patience, empathy, and tech-savviness.
How to Apply:
Link.
Additional Information:
Hybrid work schedule (3 office, 2 remote).
Who can Apply:
Open to qualified candidates.
Job link
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