Position: Outpatient Clinic Clerk
Location: Hammersmith Hospital, London, UK
Company: Imperial College Healthcare NHS Trust
Job Description/Overview
Imperial College Healthcare NHS Trust is seeking a proactive and organized Outpatient Clinic Clerk to join the Renal and Transplant Services team. Based primarily at Hammersmith Hospital, this role offers a dynamic working environment where you will handle bookings, manage referrals, and perform various administrative tasks. Working hours are 8:00 AM to 4:00 PM, Monday to Friday.
As part of a vibrant team, you will contribute to the delivery of high-quality care while benefiting from career development opportunities in a supportive organization known for its innovative approaches to healthcare.
Key Responsibilities
Provide effective clerical and reception support to assigned clinics.
Process clinic bookings and changes, ensuring accuracy and timeliness.
Handle patient queries via telephone and in person.
Manage referrals and maintain accurate records.
Assist in general administrative tasks to ensure clinic efficiency.
Qualifications
Essential:
GCSE in English or Math (or equivalent).
Desirable:
Knowledge of medical terminology.
Experience
Essential:
Demonstrable customer service experience.
Previous clerical or administrative experience.
Desirable:
Experience in a hospital or NHS setting.
Familiarity with information databases.
Skills
Essential:
Basic computer literacy.
Strong interpersonal and professional telephone etiquette skills.
Desirable:
Experience using ICHIS systems.
How to Apply
Link
For informal inquiries, contact Ginitha Sathianatham , Manager via G.Sathianatham@nhs.net
Additional Information
Salary: £29,029 per annum (inclusive).
Contract: Permanent, full-time (37.5 hours per week).
Interview Date: 08/01/2025.
Applicants will require a Disclosure and Barring Service (DBS) check due to access to vulnerable individuals.
Who Can Apply
This role is open to individuals with a strong customer service background, clerical experience, and a willingness to learn and grow within the NHS.
Email: G.Sathianatham@nhs.net
Job link
https://www.imperial.nhs.uk/careers/search-and-apply#!/job/-v6845761?_ts=10764
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