Capella Hotel Group | Sydney NSW
Part-Time | Above Award Rates + Free Meals + Uniform
Join Capella Sydney, where tradition meets modern luxury. We’re seeking a passionate and personable Guest Service Agent to create unforgettable experiences for our guests. This is your opportunity to be part of a world-class hotel renowned for its stunning heritage architecture, refined interiors, and exceptional service.
About Capella Hotels and Resorts
Capella Hotels and Resorts redefine excellence in hospitality, blending tradition, individuality, and the unexpected. With iconic destinations and a commitment to bespoke service, we craft stays that are as unique as our guests.
Capella Sydney is a landmark of luxury, housed in the heritage-listed Department of Education sandstone building. Our hotel is a destination in itself, offering exceptional amenities, world-class dining, and personalized guest services for local and international visitors.
Your Role
As a Guest Service Agent, you will be the first and last impression for our guests, ensuring their stay is seamless and memorable. From welcoming arrivals to offering tailored recommendations, you will exemplify the Capella spirit of hospitality.
Responsibilities
- Extend warm greetings and farewells to all guests with professionalism and friendliness.
- Assist guests with luggage storage, parcel retrieval, and room orientations.
- Ensure accurate payment processing, billing setups, and currency exchange for in-house guests.
- Provide guests with information about the hotel, special events, and local attractions.
- Handle guest requests promptly and maintain an inventory of loaned items.
- Be a cultural ambassador, sharing insights about Sydney’s unique heritage and attractions.
About You
- Education: Tertiary education is preferred.
- Experience: Previous experience in a similar role at a luxury hotel or resort.
- Skills: Proficiency with PMS/Hotel Systems (Opera Cloud, KnowCross) and a strong command of English.
- Attributes: Personable, detail-oriented, and passionate about guest relations.
- Eligibility: Valid working rights in Australia.
What We Offer
- Dynamic Environment: Work in a supportive and inspiring team culture.
- Heritage Setting: Experience beautifully crafted spaces in a historic building.
- Perks: Complimentary shift meals, laundered uniforms, and hotel/group discounts.
- Growth Opportunities: Access to online training courses and career development within the Capella group.
- Competitive Benefits: Above-award rates and a focus on work-life balance.
How to Apply
Job Link
https://au.indeed.com/viewjob?jk=9b177f07290b161f&tk=1ielj8mln2b8n06t&from=serp&vjs=3
reservations.singapore@capellahotels.com
If you need an explanation on writing your CV, Cover Letter and Email Template or help applying speak to Happy Face
